Service Transition Course

UKIT · Itiler Joined: Sep 26, 2007 Posts: 36 Location: England

Looking for confirmation that the ITIL Service Lifecycle Module "Service Transition" is the best/most appropriate course to take when working in a Change/Configuration management role.I will probably be self funding this 3 day course and need to be absolutely sure I am taking the correct course of action.
The ITIL foundation course does cover Change & Configuration management at high level,but I need more in depth formal knowledge so as to aid my career going forward.

Ed · Posted: Thu Sep 03, 2009 11:59 pm Post subject:

Hi UKIT

as posted elsewhere you must take and pass Foundation before you can take any other courses.

This can be done self study, but is best done in an accredited course - cost is around £800 with the exam. The exam alone at a Prometric centre for example will cost a lot less (about £100 I think)

See the sticky at the top of this forum
_________________
Regards

Ed

tomkin · Itiler Joined: Jun 29, 2009 Posts: 48 Location: London

UKIT · Itiler Joined: Sep 26, 2007 Posts: 36 Location: England

Thanks for the replies.
Perhaps I misled you by the way I worded my post.
I have the ITIL V3 Foundation qualification and now need to progress to the Intermediate level in which the course needs to lean towards Change & Configuration management.More so change I suppose as that is my current involvement.

DYbeach · Posted: Fri Sep 04, 2009 9:37 am Post subject:

ST better for if you are a techo and want to go deep into nuts and bolts. Otherwise, RCV
imnsho
_________________
DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell

LizGallacher · Senior Itiler Joined: Aug 31, 2005 Posts: 545 Location: UK

RCV would be better. ST is more theoretical. Make sure that your training provider includes lots of group work, not just slides and talking, as it is in the exercises that you really apply/inbed your knowledge.
_________________
Liz Gallacher,
ITIL EXPERT
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance

UKIT · Itiler Joined: Sep 26, 2007 Posts: 36 Location: England

Having read the syllabus for the transition course it states...

"It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and the Service Transition book in preparation for the examination."

The transition course is a 3 day course with the exam being on the 3rd day.Is it the norm for training companies to send out the manual allowing the student to read the manual in readiness for the course.I would prefer to read the manual from cover to cover giving me a head start,prior to attending the course.

LizGallacher · Senior Itiler Joined: Aug 31, 2005 Posts: 545 Location: UK

When you say the "Manual", do you mean the ST book? This may be included with your course materials, but I would advise finding out if it is, and asking for it early, or asking them NOT to include it and buy your own copy. You need 2-3 weeks to read this and absorb it - it cannot be skimmed through very effectively
_________________
Liz Gallacher,
ITIL EXPERT
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance

UKIT · Itiler Joined: Sep 26, 2007 Posts: 36 Location: England

I do indeed mean the ST Book,which I have been advised is included as part of the course.I have requested the ST book and now chasing the training company for it.
I was advised prior to paying for the course,that they would be sending me the ST Book.I am still waiting for it.
I telephoned today and was told that I would'nt need it,I assured them that I do, reminding them of the syllabus.
The plan is to study the ST book using the syllabus as a guide well before the course.

DYbeach · Posted: Fri Sep 11, 2009 9:46 am Post subject:

Is the course paid for already? If not, you may consider taking your currency elsewhere
_________________
DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell

UKIT · Itiler Joined: Sep 26, 2007 Posts: 36 Location: England

The ST book was delivered as requested,which gave me enough time to read through the book in order to get an idea of what ST was about prior to the course.
Found the ST book to be quite a read,a week wasn't really enough time to allow the info to sink in as it were,but getting the basic idea is better than nothing at all.

tomkin · Itiler Joined: Jun 29, 2009 Posts: 48 Location: London

UKIT · Itiler Joined: Sep 26, 2007 Posts: 36 Location: England

The book is good and I read a bit each and every day.As for the exam which incidently is scenario based,we are STILL waiting for the exam results having taken the exam over 4 weeks ago.
It seems the exam board need to moderate the exam results????


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