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The Itil Community Forum: Forums
ITIL :: View topic - Integrating HP Service Desk and Remedy
Posted: Tue Oct 11, 2005 7:25 pm Post subject: Integrating HP Service Desk and Remedy
Has anyone (maybe from the outsourcing community) had any experience of linking these two service desk systems together to swap tickets/requests and keep the two sides synchronised? If so, how was it done and were there any issues with regard to either ITIL or ISO compliance/audit?
Posted: Sun Oct 16, 2005 6:04 am Post subject: Re: Integrating HP Service Desk and Remedy
Peetabix wrote:
Has anyone (maybe from the outsourcing community) had any experience of linking these two service desk systems together to swap tickets/requests and keep the two sides synchronised? If so, how was it done and were there any issues with regard to either ITIL or ISO compliance/audit?
Yes I have done this for HP-Canada, between OVSD and ARS, using sd_event and ARS API to insert/update. You have to log each update or insert in a 64k field in OVSD and diray field in ARS system with no issues
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