Joined: Mar 04, 2008 Posts: 1888 Location: Helensburgh
Posted: Wed Oct 07, 2009 7:46 pm Post subject:
Your definition of a problem is incorrect in at least three different ways.
There is absolutely no requirement to identify a problem from an incident on account of the severity of the impact.
There is absolutely no requirement for there to have been any incidents in order to identify a problem.
A problem is not a series of incidents in any circumstance.
"An incident is an event which has caused, or may cause , disruption to a Service or IT infrastructure" would be a slightly better definition.
There are miles of words on this subject on the forum. Have a look for them. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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