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ITIL :: View topic - When is a Release Manager a Release Manager?
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When is a Release Manager a Release Manager?

 
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mnsmith
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Joined: Mar 31, 2008
Posts: 109
Location: North West England

PostPosted: Wed Oct 14, 2009 8:51 pm    Post subject: When is a Release Manager a Release Manager? Reply with quote

Hello

I'm after a bit of guidance from this wonderful community.

Part of my role in my company is to own the Release Management process. I am therefore call the Release Manager. We also have people co-ordinating the delivery of each Release, who are know as Release Managers.

I understand the difference between the two roles but it is causing a lot of confusion, when people need to talk to the Release Manager because they don't know who to talk to.

I was wondering what other people call this roles and which of the two roles needs to change their title.

Thanks in advance.

Mick
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Mick Smith
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3321
Location: London, UK

PostPosted: Wed Oct 14, 2009 9:14 pm    Post subject: Reply with quote

Change their names to Deployment managers because that is what they are.
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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UKVIKING
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Posts: 3321
Location: London, UK

PostPosted: Wed Oct 14, 2009 9:14 pm    Post subject: Reply with quote

Change their names to Deployment managers because that is what they are.
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John Hardesty
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3321
Location: London, UK

PostPosted: Wed Oct 14, 2009 9:15 pm    Post subject: Reply with quote

Change their names to Deployment managers because that is what they are.
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John Hardesty
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Wed Oct 14, 2009 9:18 pm    Post subject: Reply with quote

Why is the operational role not simply called "release co-ordinator" or "[technical] release implementer" or similar?

If these co-ordinators are full time roles, then presumably the job title is to do with status, in which case you really want to be called the "release director" or some such thing.

If your HR is so slapdash as to have allowed this ambiguity to happen, you might get away with "release god" or at least "release supremo".

"head of release management"
"deputy IS director (release management)"
"senior service manager (release processes)"
"CiC - release management"
"change management assistant - release"

Some of these may better than others (I leave you to judge that), but your company culture should tell you which way to go.

I trust your company is not one of those that describes duties and responsibilities in terms of "performs the role of release management; carries out release management activities" like some job adverts I have seen.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Wed Oct 14, 2009 9:19 pm    Post subject: Reply with quote

Looks like John is making a point here.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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Mark-OLoughlin
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Joined: Oct 12, 2007
Posts: 306
Location: Ireland

PostPosted: Wed Oct 14, 2009 10:38 pm    Post subject: Reply with quote

Hi,

"Change their names to Deployment managers" will require more of a mindset shift than changing your name to to Release Management Process Owner -- just another way to go about it.
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Mark O'Loughlin
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3321
Location: London, UK

PostPosted: Wed Oct 14, 2009 11:52 pm    Post subject: Reply with quote

Actuaklly what happened was the dumb fact that I hit submit... waited.... hit submit .... waited..... waited.. hit submit
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Thu Oct 15, 2009 12:28 am    Post subject: Reply with quote

John,

don't bring your incidents (possibly indicating problems) here. There's a separate section for that.

I've always wanted a more user friendly interface that would say "I'm just being slow. I'm not broken. Honest guv."
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3321
Location: London, UK

PostPosted: Thu Oct 15, 2009 6:01 am    Post subject: Reply with quote

SMACK !!

I forgot that this was the change forum.

I will open an incident. but the root cause is Operator Null Headspace
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John Hardesty
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