Joined: Oct 26, 2007 Posts: 295 Location: Calgary, Canada
Posted: Thu Nov 05, 2009 2:38 am Post subject:
You lost me at "Service Delivery Solution to aid in the delivery of support "
As for opinion on a specific tool you might not find folks to be very receptive to that here. Generally we shy away from either endorsing or disparaging any specific tool or vendor. Your best bet would be to thoroughly understand and study your requirements. Short list possible vendors (which looks like you've done already) and have them do a proof of concept for you.
Joined: Mar 04, 2008 Posts: 1884 Location: Newcastle-under-Lyme
Posted: Thu Nov 05, 2009 2:56 am Post subject:
If someone does share with you, you will need to be sure you understand, inter alia, what their objectives were, what their requirements were and what their own experience/maturity level was so that you can work out how closely they match your own condition. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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