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amya
Newbie
Newbie


Joined: Oct 29, 2009
Posts: 5

PostPosted: Tue Nov 10, 2009 8:16 pm    Post subject: path? Reply with quote

I am planning to take foundation course this weekend. I have IT background.

I want to know how should i go about if I want to do career in IT service management.

I am from India. How are opportunities here?
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BorisBear
Senior Itiler


Joined: Mar 10, 2008
Posts: 403
Location: Sunderland

PostPosted: Tue Nov 10, 2009 8:39 pm    Post subject: Reply with quote

IT Service Management is the land of milk and honey.

Once you have that foundation certificate you will be one of a very select band of people with that qualification and you will be able to name your price in the job market, with opportunities opening up all around the globe.

We shall all bow down and kiss your feet in the vain hope that you throw us a morsel of your wisdom, expertise and benificent gifts.
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SwissTony
Senior Itiler


Joined: Feb 26, 2009
Posts: 118
Location: Geneva

PostPosted: Tue Nov 10, 2009 8:49 pm    Post subject: Reply with quote

"I want to know how should i go about if I want to do career in IT service management."

If you want a career in IT Service Management I would highly recommend arriving on time for the course, paying attention, making notes, studying in the evening, and passing the exam. But then again.......
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3320
Location: London, UK

PostPosted: Tue Nov 10, 2009 10:20 pm    Post subject: Reply with quote

first get a job in it

get some experience

get educated / trained / skilled
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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thechosenone69
Senior Itiler


Joined: Jun 06, 2007
Posts: 268

PostPosted: Tue Nov 10, 2009 10:28 pm    Post subject: Reply with quote

or you can marry someone who's rich and save some time and effort
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3320
Location: London, UK

PostPosted: Tue Nov 10, 2009 10:32 pm    Post subject: Reply with quote

true

but that will be a different defintion for service management

i would not know how to define

incident, problem or configuration

availability, change and capacity would have unqiue defintions ;-0
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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swansong
Senior Itiler


Joined: Nov 14, 2007
Posts: 109

PostPosted: Tue Nov 10, 2009 11:56 pm    Post subject: Reply with quote

Keeping the ITSM / marriage analogy alive, from my perspective I think Financial Management is the discipline that you most need to control.

I looked in our CMDB wardrobe the other day and noticed that it was full of CI's called 'ladies shoes'. I ran an audit of said CI's and noticed that hardly any of them have ever been used.

The Mrs claims that they are her Business Continuity backup CI's, and worth the capital investment. At this stage I got bored with all this ITIL Expert-esque talk and went to the pub.

Back to the original question. Best of luck with your exam. The first step on the ITSM ladder.
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mnsmith
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Joined: Mar 31, 2008
Posts: 109
Location: North West England

PostPosted: Wed Nov 11, 2009 2:13 am    Post subject: Reply with quote

Wouldn't too many shoes point to a failure of capacity management?
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Mick Smith
Change, Configuration and Release Manager
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SwissTony
Senior Itiler


Joined: Feb 26, 2009
Posts: 118
Location: Geneva

PostPosted: Wed Nov 11, 2009 3:06 am    Post subject: Reply with quote

That would depend on the Service Catalogue, and whether 'the Mrs' was delivering services to external customers.

Probably best to perform a TOP of the CIs, bringing in your mates...erm...SMEs to clarify whether these CIs were essential for the service provision. If nothing is clear at that point, wait till the weekend, clear out all CIs & evaluate the impact. This should facilitate improvement of your DRP & see the need for an RFC to re-allocate your resources to the PUB.
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DYbeach
Senior Itiler


Joined: May 25, 2008
Posts: 413
Location: Sydney, Australia

PostPosted: Wed Nov 11, 2009 8:58 am    Post subject: Reply with quote

Are you currently working in IT? Which area?
You do realise a coundation certificate is only a start. Get that, build your experience, try to do a few different jobs and decide what you enjoy and where you can contribute the most. Then get experience in those areas. And take responsibility for your contuous improvement and education.
_________________
DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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swansong
Senior Itiler


Joined: Nov 14, 2007
Posts: 109

PostPosted: Wed Nov 11, 2009 6:02 pm    Post subject: Reply with quote

Quote:
...and whether 'the Mrs' was delivering services to external customers.




What are you saying about Mrs Swansong?

That be fightin' talk.

Outside!
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SwissTony
Senior Itiler


Joined: Feb 26, 2009
Posts: 118
Location: Geneva

PostPosted: Wed Nov 11, 2009 7:13 pm    Post subject: Reply with quote

Apologies for any unintended offence, however, the current OLA does not cover fightin', nor going outside. Please call the Service Desk to place a request which will be addessed according to priority & urgency.

Wink Razz
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TomOzITIL_2
Senior Itiler


Joined: May 14, 2009
Posts: 128

PostPosted: Thu Nov 12, 2009 3:53 pm    Post subject: Reply with quote

BorisBear wrote:
IT Service Management is the land of milk and honey.

Once you have that foundation certificate you will be one of a very select band of people with that qualification and you will be able to name your price in the job market, with opportunities opening up all around the globe.

We shall all bow down and kiss your feet in the vain hope that you throw us a morsel of your wisdom, expertise and benificent gifts.


Pure gold Boris. Laughing
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rupak_85
Newbie
Newbie


Joined: Nov 26, 2009
Posts: 1

PostPosted: Fri Nov 27, 2009 3:15 pm    Post subject: ITIL foundation dumps needed Reply with quote

Hi Everyone!
Can an one supply me the latest dumps for foundation level of ITIl V3.
my mail id:rupak.kar@gmail.com.

I planned to give exam during 1 st week of december.Pls help me if you
have. Smile
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3320
Location: London, UK

PostPosted: Fri Nov 27, 2009 4:52 pm    Post subject: Reply with quote

rupak_85

Leave this forum. Period.

There is no one who will help any one cheat to get the ITIL Foundation exam.
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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