Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: B68N
New Today: 25
New Yesterday: 55
Overall: 148147

People Online:
Visitors: 49
Members: 2
Total: 51 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - Activities under Service Level Management (ITIL V2)
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Activities under Service Level Management (ITIL V2)

 
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Service Delivery
View previous topic :: View next topic  
Author Message
MSegebrecht
Newbie
Newbie


Joined: Nov 14, 2009
Posts: 1
Location: Düsseldorf

PostPosted: Mon Nov 16, 2009 12:19 am    Post subject: Activities under Service Level Management (ITIL V2) Reply with quote

Hi

Actually i am preparing for my ITIL Service Manager Exam (ITIL V2) and not sure which are the exact aktivities of the Service Level Management Process.

I found several explanations:

the OGC book lists the following:
- Planing of the Process
- Implementation of the Process
- Implementation of SLAs (create Service Catalog and SLA, check OLAs and UCs and so on)
- Management of the working Process (Monitoring, Report, Review)
- periodical Revision (Review of SLAs, OLAs and UCs and Review of the SLM-process)

My little ITSM Advanced Pocket Book (Serview GmbH) focusses the working Process and lists the following:
- Identifying the Service Requirements
- Defining Service Specifications (Service Spec Sheets)
- SLAs (Service Catalog, SLAs, OLAs, UCs)
- Monitoring (Service Achievements)
- Reporting (Service Level Reports)
- Reviews

Im not sure, which activities are to name in the exam if the question is: "Name the activitites of the Service Level Mgmt Process"

Thanks for your help.
Back to top
View user's profile
UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3318
Location: London, UK

PostPosted: Mon Nov 16, 2009 3:33 am    Post subject: Reply with quote

MSegebrecht

Did you take the 10 day course for the exam

All of the questions you are in the course

In addition, no one here will provide you answers to your questions
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
mnsmith
Senior Itiler


Joined: Mar 31, 2008
Posts: 109
Location: North West England

PostPosted: Mon Nov 16, 2009 10:18 pm    Post subject: Reply with quote

Hi

There's rarely a question on the v2 managers exam which asks you to list things, because all that proves is you can remember stuff.

What's more likely is a question asking you to explain the activities involved in SLM. This allows you to show that you understand the activities, rather than being able to remember them, so unless you've got an evil examiner, you should get marks even if you don't use the exact phrase from the text book.

Hope that helps

Mick
_________________
Mick Smith
Change, Configuration and Release Manager
Back to top
View user's profile
UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3318
Location: London, UK

PostPosted: Mon Nov 16, 2009 11:34 pm    Post subject: Reply with quote

MNSSmith

When I took the course and the practice exam and the real eaxm for ss and sd, there were questions that started with list ... list and explain list and describe
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
mnsmith
Senior Itiler


Joined: Mar 31, 2008
Posts: 109
Location: North West England

PostPosted: Mon Nov 16, 2009 11:38 pm    Post subject: Reply with quote

The thing about the ITIL exams is no matter how hard to prepare for them, you always end up putting twice as much effort into forgetting the experience afterwards Smile
_________________
Mick Smith
Change, Configuration and Release Manager
Back to top
View user's profile
UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3318
Location: London, UK

PostPosted: Mon Nov 16, 2009 11:39 pm    Post subject: Reply with quote

aint that the tooth
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Service Delivery All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops © 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.