Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: ALay
New Today: 24
New Yesterday: 60
Overall: 139574

People Online:
Visitors: 60
Members: 2
Total: 62 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - V2 Process Wall Chart Required
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

V2 Process Wall Chart Required

 
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Service Delivery
View previous topic :: View next topic  
Author Message
swal87
Itiler


Joined: Sep 03, 2008
Posts: 21

PostPosted: Mon Nov 16, 2009 10:28 pm    Post subject: V2 Process Wall Chart Required Reply with quote

Good morning,

I am currently sitting my ITIL v2 manager training and in the process of setting up a revision timetable and reference material.

For this I could do with a wall chart that shows the interactions between each of the processes. i.e. inputs, processes and outputs.

I have found plenty for V3 however I need V2 (only one i have found is on amazon but is out of print).

Please can anyone point me in the right direction. (download if possible, not essential)

Regards
Back to top
View user's profile
mnsmith
Senior Itiler


Joined: Mar 31, 2008
Posts: 109
Location: North West England

PostPosted: Mon Nov 16, 2009 11:16 pm    Post subject: Reply with quote

Hello

Here's a great revision tip - which helped me pass. Get a large poster sized piece of blank paper and draw 10 boxes on it (one for each process). Then sit down and look up the inputs for each process and write them on the paper. Then look up the outputs and write them down to. Then finally, work out the interactions between each process and draw lines connecting each process box.

It may look a mess and might not cover everything you'll find in one downloaded from the internet but by going through the motion of producing your own poster, you will remember far more than spending hours staring at someone else's poster.

This tip was actually passed onto me by the two guys who taught me ITIL - one was last year's itSMF trainer of the year and the other was this years.

Hope that helps and good luck for the exam

Mick
_________________
Mick Smith
Change, Configuration and Release Manager
Back to top
View user's profile
swal87
Itiler


Joined: Sep 03, 2008
Posts: 21

PostPosted: Mon Nov 16, 2009 11:36 pm    Post subject: Reply with quote

mnsmith wrote:
Hello

Here's a great revision tip - which helped me pass. Get a large poster sized piece of blank paper and draw 10 boxes on it (one for each process). Then sit down and look up the inputs for each process and write them on the paper. Then look up the outputs and write them down to. Then finally, work out the interactions between each process and draw lines connecting each process box.

It may look a mess and might not cover everything you'll find in one downloaded from the internet but by going through the motion of producing your own poster, you will remember far more than spending hours staring at someone else's poster.

This tip was actually passed onto me by the two guys who taught me ITIL - one was last year's itSMF trainer of the year and the other was this years.

Hope that helps and good luck for the exam

Mick


Cheers,
Casper did my Change Management Practitioner training.

I have already put together a base diagram for the processes and interactions, however I was wanting a professionally finished one for completeness and reference.

Somthing to put up in the office and look at hourly, lol.
Back to top
View user's profile
rpmason
Senior Itiler


Joined: May 25, 2007
Posts: 105
Location: USA

PostPosted: Tue Nov 17, 2009 12:19 am    Post subject: Reply with quote

Try searching for ILXgroup. Click on their Downloads tab and choose "ITIL V2 Process Model". I think that's the process map that is hung on my cube wall. You have to register and uncheck the "send me" boxes.
_________________
Ruth Mason
USA
Back to top
View user's profile
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Service Delivery All times are GMT + 10 Hours
Page 1 of 1

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.