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ITIL :: View topic - Seeking help
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Seeking help

 
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Lura
Newbie
Newbie


Joined: Nov 19, 2009
Posts: 2

PostPosted: Thu Nov 19, 2009 11:41 pm    Post subject: Seeking help Reply with quote

Hi,

I just joined change Management department and my boss asked me to provide him with ideas to improve CM process and tools the most problems we are facing now as follow:[list] Emergency Change is out of control
    The deployment of he change is usually delay


    I'd like who has experince in Change Managment field to help me

    I really appreciate your help and response

    Regards,
    Lura
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3261
Location: London, UK

PostPosted: Fri Nov 20, 2009 12:12 am    Post subject: Reply with quote

Lura

First,

do you have a CM policy document
if not, make one
2 - the CM process for emergencys should be streamlined but controlled

This can be done several ways

I use the CR forms but then I also use emails for authorization of out of hours implementaiton of emergency changes

the hard part is separating the

'emergency'- a project manager wants their work done now because they failed to plan

and

Emergency - live service impacting / outage oriented work to correct

The CM Policy document should be explicit about this
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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Lura
Newbie
Newbie


Joined: Nov 19, 2009
Posts: 2

PostPosted: Fri Nov 20, 2009 6:22 pm    Post subject: Reply with quote

Thanks for ur quick response
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MBU
Senior Itiler


Joined: Dec 18, 2008
Posts: 70

PostPosted: Sat Nov 21, 2009 12:17 am    Post subject: Reply with quote

And don't forget the "political emergency", when the CxO or the head of a business unit pushes Changes ...
_________________
Michael B.

"I can't say it'll be better if it changes, but I can say it has to change to be good"
G.C. Lichtenberg (1742 - 1799)
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Ed
Senior Itiler


Joined: Feb 28, 2006
Posts: 411
Location: Coventry, England

PostPosted: Sat Nov 21, 2009 1:03 am    Post subject: Reply with quote

We call political emergencies "Priority 0"
_________________
Regards

Ed
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