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ITIL :: View topic - ITIL V3 Foundations Questions - Urgent
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ITIL V3 Foundations Questions - Urgent

 
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hassan2k
Newbie
Newbie


Joined: Dec 04, 2009
Posts: 14

PostPosted: Sat Dec 05, 2009 1:27 am    Post subject: ITIL V3 Foundations Questions - Urgent Reply with quote

Hi,
i should sitting for the exam on Dec 6, i have the following doubts:

Q.1
Which stage of CSI is best described as "Understand and agree on priorities of improvement based on deeper development of the principles defined in the vision"
1.Where are we now?
2.Where do we want to bee?
3.How do we get there?
4.Did we get there?

Answer: C

Q.2
understanding the level of risk during and after the change and providing confidence in degree of compliance with governance requirements during change are both ways of adding business value through which part of service life-cycle?
1.Service Transition
2.Risk Management
3.IT service continuity Management
4.Availability Management

Answer: A

Q.3
Matching the following activities with Deming life Cycle:
1. Monitor, measure and review
2. Continual improvement
3. implement initiatives
4. Plan for Improvement

Answer:
4 Plan, 3 Do, 1 Check, 2 Act

Q.4
gap Analysis is key activity of which part of Deming life-cycle:
1. Plan 2. Do 3. Check 4. Act

Answer: Plan

Q.5
the consideration of business outcome and value creation is key of which part of service life-cycle:
1. CSI
2. Service Strategy
3. Service Design
4. Service Transition

Answer: B




Could anyone confirm those answers because i had seen many diff answers for the questions above.

your fast response is highly appreciated.

Thanks in advance.

Regards,
Mohamed
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SwissTony
Senior Itiler


Joined: Feb 26, 2009
Posts: 118
Location: Geneva

PostPosted: Sat Dec 05, 2009 1:42 am    Post subject: Reply with quote

Laughing Laughing Laughing Twisted Evil Twisted Evil Laughing Laughing Laughing
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MBU
Senior Itiler


Joined: Dec 18, 2008
Posts: 70

PostPosted: Sat Dec 05, 2009 2:00 am    Post subject: Reply with quote

A,A,A,A .... A,B,B,A (no, that's a famous swedish pop group from the 80s)
D,D,D,A
C'mon, you can read as many answers as you want. Sit down and LEARN.
_________________
Michael B.

"I can't say it'll be better if it changes, but I can say it has to change to be good"
G.C. Lichtenberg (1742 - 1799)
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3321
Location: London, UK

PostPosted: Sat Dec 05, 2009 2:02 am    Post subject: Reply with quote

Sigh

The answers depend on the following issues

1 - phases of the moon
2 - orbital position of the earth juxtaposed to Mars. Render in radians
3 - the tempature of your first beer at the pub at 7:45 PM on Friday

Takes those 3 values and calculate your answer
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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DYbeach
Senior Itiler


Joined: May 25, 2008
Posts: 413
Location: Sydney, Australia

PostPosted: Sat Dec 05, 2009 2:50 pm    Post subject: Reply with quote

If you have studied and paid attention you will be fine. Good luck
_________________
DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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bhavani84ms
Newbie
Newbie


Joined: Dec 06, 2009
Posts: 7

PostPosted: Sun Dec 06, 2009 11:02 pm    Post subject: Reply with quote

Q.1
Which stage of CSI is best described as "Understand and agree on priorities of improvement based on deeper development of the principles defined in the vision"
1.Where are we now?
2.Where do we want to bee?
3.How do we get there?
4.Did we get there?

Answer: 2.Where do we want to be?

Q.2
understanding the level of risk during and after the change and providing confidence in degree of compliance with governance requirements during change are both ways of adding business value through which part of service life-cycle?
1.Service Transition
2.Risk Management
3.IT service continuity Management
4.Availability Management

Answer: 1.Service Transition

Q.3
Matching the following activities with Deming life Cycle:
1. Monitor, measure and review
2. Continual improvement
3. implement initiatives
4. Plan for Improvement

Answer: 4 Plan, 3 Do, 1 Check, 2 Act

Q.4
gap Analysis is key activity of which part of Deming life-cycle:
1. Plan 2. Do 3. Check 4. Act

Answer: 1. Plan

Q.5
the consideration of business outcome and value creation is key of which part of service life-cycle:
1. CSI
2. Service Strategy
3. Service Design
4. Service Transition

Answer: I was taught Value creation is a part of all the Service Lifecycle. However "All of the Above" is not an option here. So, I will go with 1. CSI
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3321
Location: London, UK

PostPosted: Mon Dec 07, 2009 8:09 pm    Post subject: Reply with quote

bhavani84ms

The forum is NOT a study source for some one taking the ITIL Exams.

This is why we are answering the way that we do when we get exam related questions

Our usual responses are

read your manual / study material
or a variation that is seen

We point the user to find the answer themselves rather than give them the answer - as you have done

the reason is that this is not the objective of the ITIL Community

It also defeats the purpose of the person's self study / use of practice exams....as that person has taken the least expensive method for the certification path

We provide guidance - 'look in the book'
we should not give them the answers - because a) regardless of whether you provide the right answer, that person now did not learn the concept but has been given the answer at no cost - time or study.
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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dam
Senior Itiler


Joined: Sep 05, 2007
Posts: 57

PostPosted: Mon Dec 07, 2009 10:37 pm    Post subject: Reply with quote

UKVIKING wrote:

This is why we are answering the way that we do when we get exam related questions



I agree with you that reasoning in terms of A,BC and D doesn't bring to a global improvement in service management. Nonetheless I'd leave the door open to discussions about answers to exam questions, it is interesting to reflect about why I'd answer C more than B on that specific question, I mean bringing detailed arguments not just letters.
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bhavani84ms
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Newbie


Joined: Dec 06, 2009
Posts: 7

PostPosted: Mon Dec 07, 2009 10:41 pm    Post subject: Reply with quote

Okay, Sorry guys!
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