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Posted: Sat Dec 05, 2009 1:27 am Post subject: ITIL V3 Foundations Questions - Urgent
Hi,
i should sitting for the exam on Dec 6, i have the following doubts:
Q.1
Which stage of CSI is best described as "Understand and agree on priorities of improvement based on deeper development of the principles defined in the vision"
1.Where are we now?
2.Where do we want to bee?
3.How do we get there?
4.Did we get there?
Answer: C
Q.2
understanding the level of risk during and after the change and providing confidence in degree of compliance with governance requirements during change are both ways of adding business value through which part of service life-cycle?
1.Service Transition
2.Risk Management
3.IT service continuity Management
4.Availability Management
Answer: A
Q.3
Matching the following activities with Deming life Cycle:
1. Monitor, measure and review
2. Continual improvement
3. implement initiatives
4. Plan for Improvement
Answer:
4 Plan, 3 Do, 1 Check, 2 Act
Q.4
gap Analysis is key activity of which part of Deming life-cycle:
1. Plan 2. Do 3. Check 4. Act
Answer: Plan
Q.5
the consideration of business outcome and value creation is key of which part of service life-cycle:
1. CSI
2. Service Strategy
3. Service Design
4. Service Transition
Answer: B
Could anyone confirm those answers because i had seen many diff answers for the questions above.
A,A,A,A .... A,B,B,A (no, that's a famous swedish pop group from the 80s)
D,D,D,A
C'mon, you can read as many answers as you want. Sit down and LEARN. _________________ Michael B.
"I can't say it'll be better if it changes, but I can say it has to change to be good"
G.C. Lichtenberg (1742 - 1799)
Joined: Sep 16, 2006 Posts: 3115 Location: London, UK
Posted: Sat Dec 05, 2009 2:02 am Post subject:
Sigh
The answers depend on the following issues
1 - phases of the moon
2 - orbital position of the earth juxtaposed to Mars. Render in radians
3 - the tempature of your first beer at the pub at 7:45 PM on Friday
Takes those 3 values and calculate your answer _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
Joined: May 25, 2008 Posts: 413 Location: Sydney, Australia
Posted: Sat Dec 05, 2009 2:50 pm Post subject:
If you have studied and paid attention you will be fine. Good luck _________________ DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)
"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
Q.1
Which stage of CSI is best described as "Understand and agree on priorities of improvement based on deeper development of the principles defined in the vision"
1.Where are we now?
2.Where do we want to bee?
3.How do we get there?
4.Did we get there?
Answer: 2.Where do we want to be?
Q.2
understanding the level of risk during and after the change and providing confidence in degree of compliance with governance requirements during change are both ways of adding business value through which part of service life-cycle?
1.Service Transition
2.Risk Management
3.IT service continuity Management
4.Availability Management
Answer: 1.Service Transition
Q.3
Matching the following activities with Deming life Cycle:
1. Monitor, measure and review
2. Continual improvement
3. implement initiatives
4. Plan for Improvement
Answer: 4 Plan, 3 Do, 1 Check, 2 Act
Q.4
gap Analysis is key activity of which part of Deming life-cycle:
1. Plan 2. Do 3. Check 4. Act
Answer: 1. Plan
Q.5
the consideration of business outcome and value creation is key of which part of service life-cycle:
1. CSI
2. Service Strategy
3. Service Design
4. Service Transition
Answer: I was taught Value creation is a part of all the Service Lifecycle. However "All of the Above" is not an option here. So, I will go with 1. CSI
Joined: Sep 16, 2006 Posts: 3115 Location: London, UK
Posted: Mon Dec 07, 2009 8:09 pm Post subject:
bhavani84ms
The forum is NOT a study source for some one taking the ITIL Exams.
This is why we are answering the way that we do when we get exam related questions
Our usual responses are
read your manual / study material
or a variation that is seen
We point the user to find the answer themselves rather than give them the answer - as you have done
the reason is that this is not the objective of the ITIL Community
It also defeats the purpose of the person's self study / use of practice exams....as that person has taken the least expensive method for the certification path
We provide guidance - 'look in the book'
we should not give them the answers - because a) regardless of whether you provide the right answer, that person now did not learn the concept but has been given the answer at no cost - time or study. _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
This is why we are answering the way that we do when we get exam related questions
I agree with you that reasoning in terms of A,BC and D doesn't bring to a global improvement in service management. Nonetheless I'd leave the door open to discussions about answers to exam questions, it is interesting to reflect about why I'd answer C more than B on that specific question, I mean bringing detailed arguments not just letters.
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