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ITIL :: View topic - preapproved changes
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preapproved changes
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Murphysbone
Newbie
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Joined: Jul 24, 2008
Posts: 13
Location: Newbury

PostPosted: Fri Dec 04, 2009 9:58 pm    Post subject: Reply with quote

All of our PAC templates have a UID for ease of use, bur entirely up to you, depends how many you are dealing with I guess.
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S_B
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Joined: Dec 02, 2009
Posts: 9

PostPosted: Thu Dec 10, 2009 2:07 pm    Post subject: Reply with quote

Murphysbone wrote:
All of our PAC templates have a UID for ease of use, bur entirely up to you, depends how many you are dealing with I guess.


About 10 a month, in the middle of a tools role out, so everything is very..........paper based!!!! at the moment.
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Mon Dec 14, 2009 8:56 am    Post subject: Reply with quote

S_B,

you have to think about what you need to control.

So every change you make has to be uniquely identified at the time and for some time after so that it can be referred to wherever that is relevant (who works/ed on it, when it will be/has been done, what CI will be has been affected by it, etc. etc.). With a pre-approved/standard change you will also want to review the approval from time to time and therefore you also need linking information from each occurrence so that you can examine issues that have arisen and that might require revision of the procedure for that change for example.
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