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ITIL :: View topic - Online Service Manager V2 study group.
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Online Service Manager V2 study group.
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ozz
Itiler


Joined: Apr 02, 2006
Posts: 40

PostPosted: Tue Jun 17, 2008 9:49 pm    Post subject: Online Service Manager V2 study group. Reply with quote

Hi ,
I am looking for any folks interested in a V2 Mangers study group.

This will be a total virtual environment.
I hope to get started in the next 7 days or so.
Doing this class will not negate the need to do an official course.
I expect it will make the official courses easier and better equip you when it's time to take the official courses.
The only requirements would be : You need to have the red and blue books.
And no I don't have spare copies and yes you need to have passed the ITIL V2 foundation. But you knew that didn't you !!!

Anyone who has case studies from work that need to have problems resolved ping me also .
Maybe we can come up with some ideas for you ... YMMV


Oz
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LizGallacher
Senior Itiler


Joined: Aug 31, 2005
Posts: 550
Location: UK

PostPosted: Tue Jun 17, 2008 11:25 pm    Post subject: Reply with quote

If you need any advice or guidance on answering technique, I would be glad to help
_________________
Liz Gallacher,
ITIL EXPERT
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3251
Location: London, UK

PostPosted: Wed Jun 18, 2008 12:06 am    Post subject: Reply with quote

As will I.

While Liz is an official trainer etc and knows exactly what's what when taking the mgr's exams

people in this forum who have taken the course have no problem providing insight guidance

but what will not happen is that we will replace the hard work that you must do in order to pass the 2 days exam (disclaimer)

we wont give you answers to case studies that are on the test or that has been on the test -

I will tell you how i studied, how i remembered to prepare for the questions and how I answered the question, but not give you the exact answer i gave

we will hint, provide info etc

please look through this forum and others and you will find info that will help etc
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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ozz
Itiler


Joined: Apr 02, 2006
Posts: 40

PostPosted: Wed Jun 18, 2008 2:54 am    Post subject: Reply with quote

Thanks for your offers ..
If a few folks get involved, I would get real case studies from non profits that I know. Then the folks in the class can take a hack at it and publish their reponses for discussion.

Oz
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TomOzITIL
Senior Itiler


Joined: Jan 06, 2008
Posts: 78

PostPosted: Wed Jul 02, 2008 11:41 am    Post subject: Reply with quote

I did the exams last October and did quite well. One thing I did (along with loads of practice exam questions) is make HAND-WRITTEN notes for each process covering the following:
ITIL Study Notes
Definition of each process

The benefits and advantages of each process

The costs to implement each process and costs to maintain each process

Critical Success Factors for each process

The disadvantages/challenges of each process

How to implement all of the processes

Generic items that are pretty much standard whichever process you implement

The interface points, the outputs of one process to the inputs of another

How - when implemented together - they generate further benefits for the organisation

The "desired results" that organisations/management are looking to achieve with ITIL processes

The boundaries of ITIL, where ITIL effectively ends and another (e.g. COBIT, Six Sigma) begins. Don't need to know the other process in ANY detail, but simply understanding how far you can take ITIL before you need to employ the methodologies of another process is beneficial.

Job descriptions for Process Owners & Process Participants

What I fouind is that there are easy marks to be gained as some concepts are very similar across all processes (eg: costs to implement).
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ozz
Itiler


Joined: Apr 02, 2006
Posts: 40

PostPosted: Sat Jul 05, 2008 6:18 am    Post subject: Reply with quote

Thanks Tom thats helpful..

Demon's fan by any chance ?
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Ozzie Sutcliffe

NYC
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TomOzITIL
Senior Itiler


Joined: Jan 06, 2008
Posts: 78

PostPosted: Mon Jul 07, 2008 12:56 pm    Post subject: Reply with quote

Next door neighbour from Punt Road -> Mighty Tigers.
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ozz
Itiler


Joined: Apr 02, 2006
Posts: 40

PostPosted: Mon Jul 07, 2008 11:21 pm    Post subject: Reply with quote

I grew up in Carrum. I have not been back in 35 years..
Kinda busy with kids etc in the US..
But one day I will return..

Oz
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Ozzie Sutcliffe

NYC
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hassan2k
Newbie
Newbie


Joined: Dec 04, 2009
Posts: 14

PostPosted: Wed Dec 16, 2009 6:58 pm    Post subject: Reply with quote

LizGallacher wrote:
If you need any advice or guidance on answering technique, I would be glad to help


I am preparing to take the exam by April.

I am willing to share me with the answers techniques or Buzzwords of itil then i can put examples on it based on the process.
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----------
Regards,
Mohamed Hassan, PMP, ITIL v.2 Service Manager, ITIL v.3 Expert, MCT, MSF, MOF
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hassan2k
Newbie
Newbie


Joined: Dec 04, 2009
Posts: 14

PostPosted: Wed Dec 16, 2009 7:04 pm    Post subject: Reply with quote

TomOzITIL wrote:
I did the exams last October and did quite well. One thing I did (along with loads of practice exam questions) is make HAND-WRITTEN notes for each process covering the following:
ITIL Study Notes
Definition of each process

The benefits and advantages of each process

The costs to implement each process and costs to maintain each process

Critical Success Factors for each process

The disadvantages/challenges of each process

How to implement all of the processes

Generic items that are pretty much standard whichever process you implement

The interface points, the outputs of one process to the inputs of another

How - when implemented together - they generate further benefits for the organisation

The "desired results" that organisations/management are looking to achieve with ITIL processes

The boundaries of ITIL, where ITIL effectively ends and another (e.g. COBIT, Six Sigma) begins. Don't need to know the other process in ANY detail, but simply understanding how far you can take ITIL before you need to employ the methodologies of another process is beneficial.

Job descriptions for Process Owners & Process Participants

What I fouind is that there are easy marks to be gained as some concepts are very similar across all processes (eg: costs to implement).


Thanks for the notes, could you share with me the shared concepts (BuzzWords) that's shared across all of the process ex. cost, training, knowledge sharing ..etc because i am trying to put them in front of every process and think how i can provide examples based on them to act as rescue if i forgot any points at the exam.

my exam will be on April.
_________________
----------
Regards,
Mohamed Hassan, PMP, ITIL v.2 Service Manager, ITIL v.3 Expert, MCT, MSF, MOF
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Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Wed Dec 16, 2009 8:21 pm    Post subject: Reply with quote

Mohamed,

Tom's outline seems to be exactly what you are asking for.

When I did the ITIL thing some years ago we kept the buzzwords a bit simpler:
- set up a project
- benefits, costs and possible problems

All you really have to keep in mind is "what's it for" and "how will it work?"
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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hassan2k
Newbie
Newbie


Joined: Dec 04, 2009
Posts: 14

PostPosted: Wed Dec 16, 2009 8:36 pm    Post subject: Reply with quote

Thanks for the fast response.
_________________
----------
Regards,
Mohamed Hassan, PMP, ITIL v.2 Service Manager, ITIL v.3 Expert, MCT, MSF, MOF
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hassan2k
Newbie
Newbie


Joined: Dec 04, 2009
Posts: 14

PostPosted: Mon Dec 21, 2009 6:20 pm    Post subject: Re: Online Service Manager V2 study group. Reply with quote

ozz wrote:
Hi ,
I am looking for any folks interested in a V2 Mangers study group.

This will be a total virtual environment.
I hope to get started in the next 7 days or so.
Doing this class will not negate the need to do an official course.
I expect it will make the official courses easier and better equip you when it's time to take the official courses.
The only requirements would be : You need to have the red and blue books.
And no I don't have spare copies and yes you need to have passed the ITIL V2 foundation. But you knew that didn't you !!!

Anyone who has case studies from work that need to have problems resolved ping me also .
Maybe we can come up with some ideas for you ... YMMV


Oz


I would like to join Ozz.
_________________
----------
Regards,
Mohamed Hassan, PMP, ITIL v.2 Service Manager, ITIL v.3 Expert, MCT, MSF, MOF
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3251
Location: London, UK

PostPosted: Mon Dec 21, 2009 6:37 pm    Post subject: Reply with quote

hassan

you do realize that he posted that last year 2008 in july

since then

I think he has his Red badge

Quit to trying to figure out ways to short cut your studying and spend time studying instead

while having all the study groups would be nice ... you need to study you parts off as the test is hard
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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hassan2k
Newbie
Newbie


Joined: Dec 04, 2009
Posts: 14

PostPosted: Mon Dec 21, 2009 6:46 pm    Post subject: Reply with quote

UKVIKING wrote:
hassan

you do realize that he posted that last year 2008 in july

since then

I think he has his Red badge

Quit to trying to figure out ways to short cut your studying and spend time studying instead

while having all the study groups would be nice ... you need to study you parts off as the test is hard


OZZ still study for the exam Very Happy and we already exchange some resources together.
_________________
----------
Regards,
Mohamed Hassan, PMP, ITIL v.2 Service Manager, ITIL v.3 Expert, MCT, MSF, MOF
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