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ITIL :: View topic - Hardware Lifecycle Process
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Hardware Lifecycle Process

 
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AndyW
Senior Itiler


Joined: Feb 14, 2008
Posts: 77

PostPosted: Thu Jan 28, 2010 10:06 pm    Post subject: Hardware Lifecycle Process Reply with quote

Hi all,

I'm in charge of optimizing our Hardware (Client PCs) lifecycle process.
Currently the process is pretty much manual work (manual registration of new laptop PCs in an Access DC and giving it out to the users.)
I wonder if anybody has some experience in this area and can point me in the right direction how to optimize this mess.
I'm thinking of things like:
- getting barcodes with the hardware from our vendors to automatically scan it in our stocks.

I'm particularly interessted how you handle situations like: assume the laptop was given to the user but the user was promoted to a new position or even leaves the company - how do you handle this updates on the hardware side?

Cheers
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3252
Location: London, UK

PostPosted: Thu Jan 28, 2010 11:12 pm    Post subject: Reply with quote

AndyW

Are you LI'd to me. If not do so.

I will expand on this later today in here
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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AndyW
Senior Itiler


Joined: Feb 14, 2008
Posts: 77

PostPosted: Fri Jan 29, 2010 12:24 am    Post subject: Reply with quote

äh why would I lie to you????
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3252
Location: London, UK

PostPosted: Fri Jan 29, 2010 12:32 am    Post subject: Reply with quote

Andy,

LinkedIN

OK Now that I solved taht issue back to yours

you need to do several things in order to establish control over the assets

1 - invest in a barcode reader and tape machine. This should be done when the h/w arrives. to add it to the 'database'
2 - there are key data that can be provided by the vendor (manufacturer od the item), vendor (wholesale/ retail) that you buy the kit from

I wrote a paper about how to set this up

You need at least 2 key ID fields

The barcode ID for the equipement, the S/N on the equipment, and an record ID for the entry. If there is a NIC card, get the MAC and add this as key ID

The record ID is linked to the person ID - who should be controled via H/R

Then assocaiate the person to the device

In addition, what a lot of companies do is rebuild to their specificiation and add the device to the domain and check it is there periodically

Getting all this data detail will do the following

get the PC/Laptop / PDA into the system (delivered to the company)
Processed into the system ( IT build)
assigned to an individual

and also creates the reverse
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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AndyW
Senior Itiler


Joined: Feb 14, 2008
Posts: 77

PostPosted: Sat Jan 30, 2010 12:01 am    Post subject: Reply with quote

Hi John,

thanks for the quick reply. 2 questions on this:

1st. what to you mean with "linked to you?"
2nd. where do I find this paper from you?

Cheers
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3252
Location: London, UK

PostPosted: Sat Jan 30, 2010 12:23 am    Post subject: Reply with quote

LinkedIN ?

And as my email address is linked to LinkedIN... grin
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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