Search
Topics
  Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
Modules
· Home
· Content
· FAQ
· Feedback
· Forums
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account

Current Membership

Latest: MelvinMcAn
New Today: 48
New Yesterday: 97
Overall: 149996

People Online:
Visitors: 63
Members: 3
Total: 66 .

Languages
Select Interface Language:


Major ITIL Portals
For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone

Related Resources
Service related resources
Service Level Agreement
Outsourcing

Note: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


The Itil Community Forum: Forums

ITIL :: View topic - Online Change Approvals
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Online Change Approvals
Goto page Previous  1, 2
 
Post new topic   Reply to topic    ITIL Forum Index -> Change Management
View previous topic :: View next topic  
Author Message
ChangeOfficer
Newbie
Newbie


Joined: Jan 27, 2010
Posts: 17

PostPosted: Fri Jan 29, 2010 3:56 am    Post subject: Reply with quote

Right so I own the policy doc and this thread is an exercise about debating the wisdom of a change to the policy.

Just because we can make it so doesn't mean we should. Just because another company does it one way doesn't mean another company should. This is obvious, I am just looking to share ideas.

No issue tracking online approvals as we have a Service Management application that is efficient at doing so.
Back to top
View user's profile
UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3321
Location: London, UK

PostPosted: Fri Jan 29, 2010 4:25 am    Post subject: Reply with quote

CO

I was trying to explain why I stated the friggin obvious about the policy document which got you in such a twist about the forum and its results

Obviously, you only are interested in us giving you exactly what you want.. and only that

as you posted about the people being resistant to change, I had thought .. maybe you want some opinions / suggestions - even obviously ones to help you come to your own decision.

but hey ... who would have thought that the exchange of information - freely given - would be so anethma to you

next time, please state exactly what information you want in the specific format and what information that you are not interested in seeing in response. Ensure that you provide the context and limitation of the information that is provided by our posts so as to not offend you

this way ... the forum users - myself include - can then ensure that we provide you exactly with what you want
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile
ChangeOfficer
Newbie
Newbie


Joined: Jan 27, 2010
Posts: 17

PostPosted: Fri Jan 29, 2010 5:58 am    Post subject: Reply with quote

All replies are welcome.
Back to top
View user's profile
Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Fri Jan 29, 2010 9:06 pm    Post subject: Re: Online Approval Reply with quote

SubbuA wrote:
Voting approval takes the majorities vote as primary unless and untill the person voting for the minority dicision has a very strong valid point to overrule the majorities call


Halfway through reading this sentence I very nearly opened fire. Nevertheless I think the emphasis is very wrong and voting is a very strange management tool.

I'm not happy with less than consensus for change approval. A dissenter's reason will always be "very strong and valid" until it is discussed and resolved satisfactorily. An approver's approval can be based on it not impacting their area without any positive implication. Arbitration is up to senior management (usually not the change manager unless the issue is about the process). I idealise slightly here, but it cannot be good to go so far as to let people think that a majority vote is okay.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Back to top
View user's profile Send e-mail
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Change Management All times are GMT + 10 Hours
Goto page Previous  1, 2
Page 2 of 2

 
Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003 http://www.nukecops.com

Forums ©

 

Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.