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ITIL :: View topic - Need advice for ITIL Service Manager exam V2
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Need advice for ITIL Service Manager exam V2
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jogakhichuri
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Joined: Feb 09, 2010
Posts: 2

PostPosted: Wed Feb 10, 2010 5:47 am    Post subject: Need advice for ITIL Service Manager exam V2 Reply with quote

Dear All,

Please help me as I am planning to give the ITIL Service Manager exams V2 soon so please let me which book or version of book should I read as I am not in a position to take the classes so I have to do the self study. So please let me know about the SS and SD books and any case studies, sample question books which I can refer.

Thanks
Indranil Sen
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3293
Location: London, UK

PostPosted: Wed Feb 10, 2010 5:56 am    Post subject: Reply with quote

Indranil Sen

As the V2 manager's exam requires attendance for 10 day course, the short answer is

NO

This forum does not assist in any one try to cheat / short cut their way to the exam / certifications in ITIL
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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jogakhichuri
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PostPosted: Wed Feb 10, 2010 6:02 am    Post subject: Reply with quote

Dear John,

I have no intention to cheat or do short cuts, I just wanted to do the self study as I can't attend the classes and I think the classes are not mandatory.Through self study also I can appear for the exam hence I just want to know what are the books I need to refer.

Please correct me if I am wrong.

Indranil Sen
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3293
Location: London, UK

PostPosted: Wed Feb 10, 2010 8:11 am    Post subject: Reply with quote

The Manager's course for V2 is required

That means mandatory course so it cannot be done self study etc
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3293
Location: London, UK

PostPosted: Wed Feb 10, 2010 6:32 pm    Post subject: Reply with quote

Indranil Sen

A couple of things

1 - all the information about the manager's Course, its requirements etc is available on the internet. using simple concepts / tools such as a search engine would have provided you with the information about ITIL, the certification path and the course / fee requirements

this would include training companies to which you then could redefine your search to be more centric to the geographical region

2 - There is NO need in this forum to post the same post in different forums. All of the people here have access to all of the forums and are quite capable of responding to the post in 1 forum.

3 - Welcome to the community. You have experienced what could be called the rite of passage for the community

Key points - we dont take kindly to laziness. You should use the tools like google, wikipedia etc and other web site to find information.

Dont ask us to do your leg work and do expect biting and critical posts from at least 1 of us
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John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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thechosenone69
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Joined: Jun 06, 2007
Posts: 268

PostPosted: Wed Feb 10, 2010 7:06 pm    Post subject: Reply with quote

Jog,

In addition to the words of wisdom that John said, I would like to mention that your source of information is absolutely wrong. ISEB requires an average of 80 hours of class time (If you dont have those from the training provider, then you wont be able to sit for the exams) Also ISEB suggest 240 hours of study & preparation.

From my experience, it is very important to attend the course, because its more than just knowing ITIL there are other things that you will need to consider to pass that exams. For example: Techniques for answering the questions, relation to study case, amount of information needed for each question etc..

Register for the course, focus on the red book and blue book and please, pretty please dont under estimate this. Its the ITIL MANAGERS COURSE, Its not like foundation. This forum will be very useful to you, very rich with information and users will put you on the right track. But as John said don't expect us to spoon feed you.
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Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
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thechosenone69
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Joined: Jun 06, 2007
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PostPosted: Wed Feb 10, 2010 7:13 pm    Post subject: Reply with quote

I know a friend, who didn't attend 2 classes, as he was very busy with work and underestimated the subject, he decided to study those 2 classes by his own.

Unfortunately, the training center sent to ISEB that the candidate did not finish the required hours and he was not allowed to sit for the exam.

He had to re-take the classes..
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Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
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Timo
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Joined: Oct 26, 2007
Posts: 295
Location: Calgary, Canada

PostPosted: Thu Feb 11, 2010 3:46 am    Post subject: Reply with quote

Granted the classes are mandatory. But I am wondering, how much more do you get from the class than by reading the SS and SD books? I know a lot depends on the instructor, but I have seen the course materials and it doesn't look to me like it covers anything more than what's written in the books. Comments?
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UKVIKING
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Joined: Sep 16, 2006
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Location: London, UK

PostPosted: Thu Feb 11, 2010 4:22 am    Post subject: Reply with quote

Timo

The course does more than just talk about the book. You have to take the information given in class and then have to do exercises, sample questions etc in the expected manner that the graders expect

for example

name 3 benefits to ___-
list the costs for implementing )))

and the instructors work in pairs . One does the teaching and the other grades the exercises that you do so that you know what to expect

The course in this manner helps re-inforce the material because it forces you to be able to express it in your own words rather than simply regurgitate what you memorized

Since you spend 1 whole day concentrating on one process
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John Hardesty
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LizGallacher
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Joined: Aug 31, 2005
Posts: 550
Location: UK

PostPosted: Thu Feb 11, 2010 9:00 am    Post subject: Reply with quote

I agree - when teaching the Manager's class, we expect the students to have read the books, so in that sense we are not teaching them the contents of the books. WE are getting them to analyse, apply, question and interpret. Lots of exam practice and feedback is a major part of the time. You can see people develop their understanding over the 2 courses, even if they had read every page beforehand.
When marking the Manager's exam we find that lack of knowledge is not the reason people fail, but lack of that analysis, interpretaion, questioning and application. Many failed papers are just dumps of what the books say - and the questions are not asking for that! Analysing what the question is all about, and planning your answer makes all the difference!
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DYbeach
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Joined: May 25, 2008
Posts: 413
Location: Sydney, Australia

PostPosted: Fri Feb 12, 2010 6:40 am    Post subject: Reply with quote

I'm going to try to address what may or may not be an issue here, as diplomatically as I know how which is not very.

It seems that most of the questions along the lines of "do you really have to attend a course?" come from people from cultures different to those that we in the UK, Western Europe, USA, Australia etc were brought up in.

Possibly these guys are looking for the 'shades of grey'.

Folks, when it comes to the requirements for these certifications, there are none. If the certifying bodies state that attendance at a training course is mandatory, there is no, I mean no way around that.

This is a good thing, because it gives the certification the gravitas and esteem it deserves. Having such a certification shows that you have applied and extended yourself and that you are willing and able to obtain some pretty special skills.

We don't want people saying you can get an IT Masters badge out of a box of breakfast cereal now, do we?

Hope this helps. Or am I talking cr@p? Also, hope no-one is offended as this is certainly not my intention
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DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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thechosenone69
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Joined: Jun 06, 2007
Posts: 268

PostPosted: Mon Feb 15, 2010 8:23 pm    Post subject: Reply with quote

Dy,

I would disagree with you on that as its not a cultural issue, I know people from all around the world that want to get the ITIL Managers* badge out of the cereal box as you said and yes even people from the UK, but i'm affraid thats not possible.

I say to those people that think that way, to research about the ITIL V2 managers and check about the pass rate, you should study hard for this course, its not like the Pass 4 sure exams that you had before. ITIL Managers is one of the top 5 hard to achieve and paid IT Certificates, as I said earlier its one of those big boys.

Also my opinion is that the V2 Certification is much harder than the V3 Masters track, I find the V3 masters is more commercial or or Profit oriented. Thats my own opinion though.
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Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
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thechosenone69
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Joined: Jun 06, 2007
Posts: 268

PostPosted: Mon Feb 15, 2010 8:44 pm    Post subject: Reply with quote

coeection, meant I meant the ITIL Expert*
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Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
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DYbeach
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Joined: May 25, 2008
Posts: 413
Location: Sydney, Australia

PostPosted: Mon Feb 15, 2010 9:24 pm    Post subject: Reply with quote

Fairy nuff
I guess I was referrring to a way of thinking where paying your way and circumventing the rules is the modus operandi.
There's also a generational issue with the written exam vs multiple choice method imho.

The old farts among us were trained to be able to put thought to paper via pen, but this quaint skill appears to have disappeared (along with the radio play)
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DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
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"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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UKVIKING
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Joined: Sep 16, 2006
Posts: 3293
Location: London, UK

PostPosted: Tue Feb 16, 2010 12:45 am    Post subject: Reply with quote

DY, et al,

I dont know whether it is a cultural issue or what

It comes down to me - in my not so humble and quite shy and retired sort opinion - (no laughing) - that people have heard of the test and figure it is just like the microsoft certifications, the cisco etc - where there are Exam Cram books, etc etc and no requirements for course work

Whose fault is it for the assumption - it depends

The person wanting to take the exam ? not using the net for twhat it is - a pit of information - and searching for the details - he77, the information is out there - a simple google or yahoo search would get the offical itil site in its links

the training company not emphasizing the course requirements - the course is 2 weeks and takes up 2 instructors - it is a expensive course to provide and sell

If I want to take a course / certifciation, i do my best to find out about it as much as possible by myself
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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