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ITIL :: View topic - Advice from ones who have already traveled this road...
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Advice from ones who have already traveled this road...

 
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usf2000
Newbie
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Joined: Feb 25, 2010
Posts: 3

PostPosted: Fri Feb 26, 2010 1:37 am    Post subject: Advice from ones who have already traveled this road... Reply with quote

Hi,

I'm going to go for my certification this year, because of work and my child I can't do the class setting. I'm going to try the self study way.

For those are doing or have gone through the self study route.

1. What books/resources did you find helpful?

2. Did you have previous exposure to the ITIL method? (I ask this because although I'm not certified I've used ITL for ~4 yrs. So I'm not a newbie to the idea but I have done some research and know that there are some aspects of ITIL that I haven't had to use before.)


3. How much time in a day/week did you commit to studying?

4. How much time in total did it take you?

5. If you've done the self study and the class setting what did you find different (pros and cons)?

6. What level of ITIL certification are you at and how long did it take you to get there?

(My plan is to use forums/blogs/articles/etc as referrences along with the books. )

Thank you for your responses.

Regards, USF2000
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Timo
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Joined: Oct 26, 2007
Posts: 295
Location: Calgary, Canada

PostPosted: Fri Feb 26, 2010 2:36 am    Post subject: Reply with quote

What level are you studying for specifically?
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usf2000
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Joined: Feb 25, 2010
Posts: 3

PostPosted: Fri Feb 26, 2010 3:21 am    Post subject: Reply with quote

Going to start from the beginning ITIL Foundation and then just follow the steps to the next level.
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Timo
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Joined: Oct 26, 2007
Posts: 295
Location: Calgary, Canada

PostPosted: Fri Feb 26, 2010 3:50 am    Post subject: Reply with quote

I am not sure how helpful I am going to be because I followed a different route. I initially got certified in v2 and then did my v3 foundations. It was pretty easy because while conceptually v3 is structured differently, the processes and elements of the processes that migrated from v2 remained the same more or less. But as somebody who didn't have previous exposure, you'd probably need to invest a decent amount of time going through the books (boring as hell, be warned) and getting the concepts.

If doing a class is not an option, i would still recommend at least having somebody give you a good overview of the v3... somebody who works in the subject matter area. Buy them a good lunch.
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thechosenone69
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Joined: Jun 06, 2007
Posts: 268

PostPosted: Sat Feb 27, 2010 2:10 am    Post subject: Reply with quote

Usf,

First of all, welcome to the forums. Before we start answering your questions, do you even know what ITIL is? why did you decide to study it? are you going for v2 or v3?

Regards,

TCO
_________________
Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
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LizGallacher
Senior Itiler


Joined: Aug 31, 2005
Posts: 550
Location: UK

PostPosted: Mon Mar 01, 2010 1:40 am    Post subject: Reply with quote

For our online V3 course we recommend 20 - 25 days, covering the course, doing the quizzes and the mock exam.
Some days you may only have 30 minutes, other days a couple of hours.
The recommended number of study hours is 18. A classroom course is 3 days
_________________
Liz Gallacher,
ITIL EXPERT
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
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usf2000
Newbie
Newbie


Joined: Feb 25, 2010
Posts: 3

PostPosted: Mon Mar 01, 2010 11:47 pm    Post subject: Reply with quote

hi,

Thanks for the replies and welcoming me.

Yes- I know what ITIL is. I use it quite a bit in my day to day position. But my experience is mainly in the delivery of the service. I know I have to study. Just trying to plan this out as best I can.

ITLv3 vs itil v2? - I'm planning on v3 as it's the latest but service is service. Plus from what I can figure out the basis of the concepts are the same, difference is in the way it's structured and adding a few here and there to call v2, v3.

take care...
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DYbeach
Senior Itiler


Joined: May 25, 2008
Posts: 413
Location: Sydney, Australia

PostPosted: Tue Mar 02, 2010 8:52 am    Post subject: Reply with quote

I've recently done a V3 intermediate exam, having done Foundation several years ago. I found that sample exam papers were very useful, especialy if you can also lay your hands on the answers and rationales.
_________________
DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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