Joined: Mar 04, 2008 Posts: 1894 Location: Helensburgh
Posted: Sun Mar 07, 2010 1:35 am Post subject:
Service desk strategy has to be subordinate to your service delivery objectives and strategy. That is your primary context and defines your objectives for you. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum