Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account


The five ITIL books can be obtained directly from the publisher's website:

Or as downloadable PDFs: HERE

Current Membership

Latest: MelvinaAll
New Today: 0
New Yesterday: 42
Overall: 231614

People Online:
Visitors: 148
Members: 0
Total: 148



Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement

How to set up
IT Change Management
Process Info-Graphic

NOTE: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Select Interface Language:

Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - RFC and data changes
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

RFC and data changes

Post new topic   Reply to topic    ITIL Forum Index -> Change Management
View previous topic :: View next topic  
Author Message

Joined: Feb 22, 2010
Posts: 1

PostPosted: Tue Mar 09, 2010 4:28 am    Post subject: RFC and data changes Reply with quote

I'm looking to understand how others handle requests to change data on a system. Should an RFC be opened? In most cases the data being changed varires from 5 to 10 records to thousands and the business owner is asking the Technology Department to process the updates systematically.
Back to top
View user's profile
Senior Itiler

Joined: Mar 04, 2008
Posts: 1894
Location: Helensburgh

PostPosted: Tue Mar 09, 2010 4:45 am    Post subject: Reply with quote


please refer to the thread "How to handle database record changes?" down the list a bit.

Essentially, changing business data is the proper province of application processes, not service management. Since the business owns the data, the business must mange the changes even if technical people are involved in performing them.

The best approach is to provide the business with an interface through which it can do this itself (whether setting up a batch or doing it in real-time), but if that is impractical, then you need to design a process to perform it efficiently, reliably and under good change control.

For my money, only the final transitioning of the changed file into the live environment is a possible candidate for service change management and that could be a very simple routine if the business has managed the process with its data.

But you really do need to work out for yourself what will work well for you. In fact if I think a bit more about it (and, better still, if I knew a bit more about your circumstances) I might take a very different approach.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Back to top
View user's profile Send e-mail

Joined: Jul 06, 2009
Posts: 5
Location: Canada

PostPosted: Sat Mar 20, 2010 5:33 am    Post subject: RFC and data changes Reply with quote

I would consider Data changes or ammendments as Service Requests.

Data changes means changes in records, which most of the time is performed by a user (IT or non IT) it is difficult to control what and how they enter the data. Data change pertains to change in a particular record/data, hence any requests for modification of data should be treated as a Service Request.

However, if the request is for change in a Master Record, i would consider this to be an RFC, since modification in a master records could potentially apply all throughout the application/service.
Back to top
View user's profile

Joined: Jan 27, 2010
Posts: 17

PostPosted: Sat Apr 03, 2010 3:52 am    Post subject: Reply with quote

In my organization data is critical to application functionality and client deliverables. Changes to data are considered as IT changes.
Back to top
View user's profile
Senior Itiler

Joined: May 25, 2008
Posts: 413
Location: Sydney, Australia

PostPosted: Tue Apr 06, 2010 9:53 am    Post subject: Reply with quote

So you see, Sarajane, the answer is It Depends.
How is life after the Doctor? Change Management must be a comedown after travelling with a Time Lord
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
Back to top
View user's profile Send e-mail
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Change Management All times are GMT + 10 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.