We have identified some issues with our pro-active problem management trend analysis and are ready with solutions now we are in an end user education mode with the solution. The problem: Solution Adoption how do we go about it with the users??
Joined: Mar 04, 2008 Posts: 1883 Location: Newcastle-under-Lyme
Posted: Fri Apr 09, 2010 7:19 pm Post subject:
have you agreed the solution with the customer?
Have you discussed with the customer how to proceed with implementation, particularly with regard to how users are affected and need to be involved?
I don't see how to answer further without knowing something about the nature of the problem, the nature of the solution and the nature of the users and their environment.
You do not even tell us whether the users belong to the customer organization or are "customers" of your customer. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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