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ITIL :: View topic - Solutions Adoption
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Solutions Adoption

 
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Kaps
Newbie
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Joined: Apr 07, 2010
Posts: 1

PostPosted: Fri Apr 09, 2010 6:13 pm    Post subject: Solutions Adoption Reply with quote

We have identified some issues with our pro-active problem management trend analysis and are ready with solutions now we are in an end user education mode with the solution. The problem: Solution Adoption how do we go about it with the users??
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Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Fri Apr 09, 2010 7:19 pm    Post subject: Reply with quote

Kaps,

have you agreed the solution with the customer?

Have you discussed with the customer how to proceed with implementation, particularly with regard to how users are affected and need to be involved?

I don't see how to answer further without knowing something about the nature of the problem, the nature of the solution and the nature of the users and their environment.

You do not even tell us whether the users belong to the customer organization or are "customers" of your customer.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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viv121
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Joined: Dec 15, 2007
Posts: 113

PostPosted: Fri Apr 09, 2010 11:25 pm    Post subject: Reply with quote

Kaps.

Diarmid means what you you mean?
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regards,

Vivek
"the only statistics you can trust are those you falsified yourself"
Winston Churchill
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