Posted: Mon Apr 12, 2010 11:00 am Post subject: V2 Service Manager - Financial Management Question (urgent)
I am preparing for service delivery exam (20 April) and i have issue with financial management. could give me your recommendation for the following question:
E.g. I am using CMJ case study:
-Charge per service for PIMMS.
- how costs will be calculated in general.
- 3 types of cost units for it.
- 3 indirect costs and how to apportion them.
- what other costs can be include and how will they effect the total of cost.
-Don’t need charge per service for PIMMS, what 4 other pricing methods can be used.
I re-read the chapter from the book many time in order to solve this question but every time i got lost.
Stop panicking, try to solve as much questions as possible to get out of this panicking situation.
In addition to what John said, I can guaranty you that the answers for the questions you asked are there in the SD book, FM is a long chapter with lots of repetetion, re-read it again and focus while doing that its all there. Once your done, solve as much questions as you can to get this panic out of your system, if your out of preparation questions, you can ask your tutor to send you more or you can message me on LI and I will send you a bunch. 8 more days my friend, you shouldnt be wasting time.. _________________ Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.
“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
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