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Posted: Wed Apr 21, 2010 1:13 am Post subject: KPI Reporting on Services
Hi,
sorry for opening up the KPI topic again.
I read through serveral ideas but I would be interessted if somebody has ever implemented an end to end and service oriented KPI reporting.
KPIs derrived from the service IT delivers.
Joined: Oct 26, 2007 Posts: 295 Location: Calgary, Canada
Posted: Thu Apr 22, 2010 2:11 am Post subject:
I doubt anybody ever implemented "end to end" (what does this mean) service structure, let alone useful reporting. But then again, I am skeptical about everything ITIL
Joined: Mar 04, 2008 Posts: 1883 Location: Newcastle-under-Lyme
Posted: Tue Apr 27, 2010 7:48 pm Post subject:
Andy,
not sure what you mean. Surely key [service] performance indicators are bound to be service oriented? But are they not simply whatever is in your SLA?
Are you in one of those organizations that insists on having KPIs but does not specify what is to have its performance measured. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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