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ITIL :: View topic - Service restoration and Service Recovery
Joined: Mar 04, 2008 Posts: 1883 Location: Newcastle-under-Lyme
Posted: Thu May 13, 2010 11:17 pm Post subject: Re: Service restoration and Service Recovery
Puskar wrote:
Can you differentiate Service restoration and Service Recovery?
Not meaningfully without a context.
But then I am very small. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
In general wanted to know the difference between the 2 terms. Is it Work Around (Service Restoration) and doing an RCA( to get to Service Recovery) as i definately feel that we need to recovery from the issue to restore the service.
Joined: Mar 04, 2008 Posts: 1883 Location: Newcastle-under-Lyme
Posted: Fri May 14, 2010 1:29 am Post subject:
Okay. I can handle that.
I think you are talking about two different things. The way the ITIL glossary uses the terms is to associate the word recovery with configuration items (not services), and the word restoration with service (not CI). There may be other places where it is different or less clear because the two words are in very common use.
So, you recover a server, say, and having done so, you restore the service it provides. However you could equally restore the service through another server and work at recovering the original server at another time.
I cannot see a need to use the two words discretely applied to a service, and if you do have such a need, then their meaning is so close that you can more or less arbitrarily assign them to the two situations you need to distinguish. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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