Joined: Mar 04, 2008 Posts: 1894 Location: Helensburgh
Posted: Mon May 24, 2010 1:15 am Post subject:
You may be confusing doing with managing.
The patch is implemented by an appropriately (technically) qualified individual and that person is answerable to whoever is managing the implementation (which might be an implementation manager, but in a small organization that will be a role rather than a job)
Same answer for your second question. (Yes, it's a sad fact: you can have all these ITIL roles in place, but sometimes you still need to use real people with technical know-how to do real things)
In both cases change management will be informed of the completion (and, of course of any issues!) as part of the change review and sign off requirements. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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