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ITIL :: View topic - Getting a grasp on ITIL
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Getting a grasp on ITIL

 
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stewartjohnson
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Joined: May 24, 2010
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Location: Australia

PostPosted: Tue May 25, 2010 1:57 pm    Post subject: Getting a grasp on ITIL Reply with quote

Hi All -

I'm relatively new to ITIL, and I want to make sure I have an accurate picture of what ITIL is. I was hoping the experienced folks here could verify my current understanding.

It seems to me that:

  • ITIL defines a set of processes that should occur within a mature IT organisation in order to have adequate control over the delivery of IT services.
  • ITIL doesn't provide formal process definitions, though it does detail the key features that those processes should have. (e.g.: inputs, outputs and roles).
  • ITIL doesn't define methods for moving from an organisation's current maturity level to the ideal maturity level. i.e.: there is no material detailing which process group should be tackled first, or how an organisation could self-assess to determine which areas would benefit the most from the introduction of an ITIL-based process.


Is that accurate? Any corrections or further information is most welcome.

Thanks,
Stewart
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