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ITIL :: View topic - Writing IT Service Manager exam
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Writing IT Service Manager exam

 
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Timo
Senior Itiler


Joined: Oct 26, 2007
Posts: 295
Location: Calgary, Canada

PostPosted: Tue Jun 01, 2010 11:59 am    Post subject: Writing IT Service Manager exam Reply with quote

Writing mine this thursday and friday. Wish me luck cause I sure as hell am going to need it. The wonderful thing about ITIL is no matter how much you read and review it there is always something new.
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Timo
Senior Itiler


Joined: Oct 26, 2007
Posts: 295
Location: Calgary, Canada

PostPosted: Tue Jun 01, 2010 12:01 pm    Post subject: Re: Writing IT Service Manager exam Reply with quote

And of course I meant to say ITIL Service Manager. My brain is shut.

Timo wrote:
Writing mine this thursday and friday. Wish me luck cause I sure as hell am going to need it. The wonderful thing about ITIL is no matter how much you read and review it there is always something new.
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DYbeach
Senior Itiler


Joined: May 25, 2008
Posts: 413
Location: Sydney, Australia

PostPosted: Tue Jun 01, 2010 3:58 pm    Post subject: Reply with quote

Good luck.
Being an old fart, my preference would be for a written exam as that is how we were taught in the olden days.
_________________
DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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thechosenone69
Senior Itiler


Joined: Jun 06, 2007
Posts: 268

PostPosted: Tue Jun 01, 2010 6:18 pm    Post subject: Reply with quote

Good luck Time Smile make us proud. Failure is not an option for users on this fourm. I heard that DYbeach & Diarmid were torturing those users that failed, they no longer contribute to this forum so no clue what he has done to them.. They also said that the viking is now involved in the CSI of that porture program so watch out.. Laughing

A quick tip for the exam. Before answering each question write a 2 minutes notes page, just keywords and highlevel bullet points that will help you tackle the questions, those are very helpful and if you need 2-3 more marks to pass the exam they might give you few extra points on those.

Now leave the forums and concentrate on the books and best of luck.
_________________
Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
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DYbeach
Senior Itiler


Joined: May 25, 2008
Posts: 413
Location: Sydney, Australia

PostPosted: Tue Jun 01, 2010 6:51 pm    Post subject: Reply with quote

People are lining up to be tortured, wait your turn.
_________________
DYbeach
ITIL V3 Release, Control & Validation,
ITIL V3 Operation SUpport & Analysis
PMI CAPM (R)

"In times of universal deceit, telling the truth will be a revolutionary act." George Orwell
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Timo
Senior Itiler


Joined: Oct 26, 2007
Posts: 295
Location: Calgary, Canada

PostPosted: Wed Jun 02, 2010 8:35 am    Post subject: Reply with quote

Thanks for the tip. I just did a sample exam... man, my hand hurts.

thechosenone69 wrote:
Good luck Time Smile make us proud. Failure is not an option for users on this fourm. I heard that DYbeach & Diarmid were torturing those users that failed, they no longer contribute to this forum so no clue what he has done to them.. They also said that the viking is now involved in the CSI of that porture program so watch out.. Laughing

A quick tip for the exam. Before answering each question write a 2 minutes notes page, just keywords and highlevel bullet points that will help you tackle the questions, those are very helpful and if you need 2-3 more marks to pass the exam they might give you few extra points on those.

Now leave the forums and concentrate on the books and best of luck.
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Timo
Senior Itiler


Joined: Oct 26, 2007
Posts: 295
Location: Calgary, Canada

PostPosted: Tue Jun 08, 2010 5:07 am    Post subject: Reply with quote

Ok. Did the actual exams. Feel like crap now.
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thechosenone69
Senior Itiler


Joined: Jun 06, 2007
Posts: 268

PostPosted: Tue Jun 08, 2010 8:19 pm    Post subject: Reply with quote

You shouldn't if you have given it your best. The exams are very hard so if you were expecting to Ace it then wake up from that dream or stop taking those pills. Passing is 50% so there is a good chance for you to pass it if you have answered all the questions as supposed to, even if you don't pass its not the end of the world there is still time for a reset, I know laot of people in senior positions with extensive Service Management experience that had to resit the exams at least twice so relax, stop thinking about it and wait for the results to come out.

Best of luck
_________________
Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
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Timo
Senior Itiler


Joined: Oct 26, 2007
Posts: 295
Location: Calgary, Canada

PostPosted: Wed Jun 09, 2010 2:03 am    Post subject: Reply with quote

I always set high goals for myself. 51 was what I was aiming for Smile
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