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ITIL :: View topic - Hardware Asset Management - good KPIs
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Hardware Asset Management - good KPIs

 
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AndyW
Senior Itiler


Joined: Feb 14, 2008
Posts: 77

PostPosted: Tue Jun 01, 2010 6:12 pm    Post subject: Hardware Asset Management - good KPIs Reply with quote

Hi,
I wonder if anybody has a good idea which KPIs would be good ones for a global Asset Management?

Cheers
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3318
Location: London, UK

PostPosted: Tue Jun 01, 2010 9:14 pm    Post subject: Reply with quote

Hmm

Let's see

# of people who are not et - less assets come to mind

Andy

Seriously

What do you want to say with the KPIs first

You sjould figure out what the KPIs 'say'

For example:
accuracy
# of records
time spent
etc etc
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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AndyW
Senior Itiler


Joined: Feb 14, 2008
Posts: 77

PostPosted: Wed Jun 02, 2010 12:27 am    Post subject: Reply with quote

Hi John,

good question. Currently we are rolling out hardware asset management globally. I thought it might be a good idea to name a set of KPIs so that the target countries won't be surprised later on.
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ChrisD
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Newbie


Joined: Jan 22, 2008
Posts: 18

PostPosted: Wed Jun 02, 2010 9:22 pm    Post subject: Reply with quote

Hello Andy,
What processes are being used to manage the rollout? Is there a mixture of desktop and datacentre equipment? Is there a central repository for the asset register (or CMDB). What processes are being deployed to ensure the integrity of the record keeping after the rollout - for example for the move and change activity that is ineveitable. What is the view from 'finance' regarding the 'fixed asset register' - KPI's needed to keep them sweet? How will the assets be supported - KPI's needed around support inventory quality?

More questions than answers ....
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