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good question. Currently we are rolling out hardware asset management globally. I thought it might be a good idea to name a set of KPIs so that the target countries won't be surprised later on.
Hello Andy,
What processes are being used to manage the rollout? Is there a mixture of desktop and datacentre equipment? Is there a central repository for the asset register (or CMDB). What processes are being deployed to ensure the integrity of the record keeping after the rollout - for example for the move and change activity that is ineveitable. What is the view from 'finance' regarding the 'fixed asset register' - KPI's needed to keep them sweet? How will the assets be supported - KPI's needed around support inventory quality?
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