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ITIL :: View topic - Capturing e-mails
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Capturing e-mails

 
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Cking
Newbie
Newbie


Joined: Feb 27, 2009
Posts: 16
Location: North Coast, USA

PostPosted: Fri Jun 04, 2010 12:55 am    Post subject: Capturing e-mails Reply with quote

I'm working on a process somewhere in the midst of Incident Management and Problem Management.

We have numerous home-grown scripts, across several platforms that send e-mails to specific groups of people when particular events are detected (file rec'd/not rec'd, queue length, age, etc)[IM]. However, other than an individuals In-box, there is no historical record of events, or the ability to analyze a cross-section of the events [PM].

Does anybody have experience with a tool that can receive an e-mail and parse it out as a record in a database or a flat file that can then be imported to a db? An automated process would be ideal.

There was one or two Google hits on GUI apps for manual conversion. I even searched for SNMP receivers - there were some, but not real sure if that's what I'm looking for.

Any thoughts?

Thanks
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Cking
Newbie
Newbie


Joined: Feb 27, 2009
Posts: 16
Location: North Coast, USA

PostPosted: Sat Jun 12, 2010 12:52 am    Post subject: Reply with quote

Finally found something that might suit my needs:
Email2DB
Still investigating, but it looks promising.
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UKVIKING
Senior Itiler


Joined: Sep 16, 2006
Posts: 3303
Location: London, UK

PostPosted: Sat Jun 12, 2010 2:54 am    Post subject: Reply with quote

if you have ms outlook, ms access can auto open the email
you just need a field parser
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John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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