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ITIL :: View topic - Policy Structure
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Policy Structure

 
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tsdsud
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PostPosted: Sun Jul 04, 2010 5:25 am    Post subject: Policy Structure Reply with quote

What are the key elements that should exits in the policy document?
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Diarmid
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Location: Newcastle-under-Lyme

PostPosted: Sun Jul 04, 2010 7:09 am    Post subject: Reply with quote

What policy document do you have in mind?

Speaking generically, the key elements are:

1. the scope of the policy's applicability

2. the ownership or authority of the policy

3. the policy statement itself

4. the date of establishment as policy

... and, unless it is covered in a higher level policy, the arrangements for review of the policy.

Depending on the nature of the policy there may be other key elements, for example relating it to other (higher level) policies or objectives; assigning monitoring or enforcing authority.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
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tsdsud
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PostPosted: Sun Jul 04, 2010 3:12 pm    Post subject: Reply with quote

thank you Diarmid

First I want to know the general elements (as you mentioned)
and then I want to know for all processes, let us start with SLM and configuration.

Is there any sample policy ?
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Diarmid
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PostPosted: Sun Jul 04, 2010 10:12 pm    Post subject: Reply with quote

tsdsud,

firstly, apologies, I forgot "title" which is obviously a key element.

Secondly, policy defines the culture of your organization, or at least it is derived from the culture. I cannot see how anyone's sample policy could help you.

Policy is one area where I am very much in favour of top-down. I cannot see how to define a policy for SLM or configuration until you have top-level policies for your organization. That at the very least requires a quality policy for Service Management before you consider SLM etc.

Policies guide the ways in which you pursue your objectives and so you also need to have clearly defined your objectives when formulating policy.
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