Posted: Tue Jul 06, 2010 12:18 am Post subject: ITIL v3 Foundation exams questions
Could somebody help me by providing answers and reasoning for the following question please?
1) what type of context-sensitive tool execute automated scripts which assist with diagnosing incidents in a short amount of time?
a) Remote control tools
b) Discovery, Deployment, and Licensing Technologies
c) Integrated configuration management system (CMS)
d) Diagnostic utilities
2) which of the statements below are true regarding service assets?
a) the justification to maintain and upgrade service assets is increased as the demand for those service assets increase
b) cost incurred by accommadating the demand for services are recovered from the customer through agreed terms and conditions
a and b
both the statements are false
which of the following are valid objectives of the ITIL service desk function?
a) to quickly restore normal service to users after an interruption
b) to provide first line support to users
c) to manage the resolution of incidents
d) to escalate requests which cannot be resolved by first-linesupport
A, B, D
B, C, D
All of the above
4) which of the service strategy statements below are true?
Both resources and capabilities are types of assets
Capabilities are easier for an organasation to acquire than resources
Joined: Sep 16, 2006 Posts: 3527 Location: London, UK
Posted: Tue Jul 06, 2010 1:46 am Post subject:
So instead of taking a course that will prepare you for the ITIL v3 Foundation exam, you have opted for the cheaper version of
a) self study with bootleg copies of exams - (violating ITIL's Intellectual Property rights and copyright laws to say the least) - and those who gave you the exams have violated the NDA they signed
b) self study with the wrong books
c) self study with no books
The objective of taking a course is to interact with your fellow students to get the answer into your head and prepare you for the exam - which is full of almost correct answers
You have shown how dedicated and concerned about the underlying premis of ITIL and IT Service Management.
My personal advice would be dont take the test as you are most likely are not going to pass and you have merely wasted your money and time
If however, you have bought the correct study materials as recommended by APMG/EXIB/ISEB for the Foundation ITIL v3 exam, then strive on by your self as you OPTED for Self study.
Self study means no one other than you can be depended on for support for any questions.
So in answer to your question about other forums. No, there is most likely no free sites for you to ask exam questions. There may be fee based sites but they are more geared to people who paid for the course _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
I have bought passing your ITIL Foundation Exam, , a product from the official publisher of itil and
ITIL v3 Foundation Handbook and
ITSMF, an introductory overview of ITIL V3,
as i am working as service desk analyst in a company, i would like to appear for foundation exam v3, as i can not afford for the training course, i have spent money for the 3 books and got Training material provided by Remarc Group, accredited by APMG-UK, from a colleague who has appeared for the test, in that material i have got couple of papers , but unfortunately the answer sheet and reasoning sheet is missing, that is the reason for me trying to get answers.
If you think that this is the not the way to prepare, thanks for your time and valuable advise,
i will try to join training institutes when i can afford
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