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ITIL :: View topic - Is ITIL for any service Manager? any field?
Posted: Mon Jul 12, 2010 2:33 am Post subject: Is ITIL for any service Manager? any field?
Dear All,
Im a service manager in the medical equipment industry mainly laboratory equipment, and im thinking to have a certificate as a plus, wht do you suggest can I begin ITIL or its just for IT service manager?
If yes WHY ? please suggest from where i can begin.
if No Why ?
As you said, yes ITIL is about IT Service Management. However I am not sure if there any generic Service Management certificates but you can try searching. _________________ Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.
“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.
After some search i found that ITIL no longer stands for anything but is simply the name of the OGC's best practice guidance for Service Management.
Previously, ITIL was an acronym for "IT Infrastructure Library", however with the release of ITIL V3 in May 2007, the definition was removed as the guidance changed its primary focus from IT, to the business as a whole.
But still need your help people, if you know anyone that finished the V3 foundation has he found that its related only to IT" ???
A number of years ago I attended a traning provider sponsored event to introduce ITIL3 into the market. The presenter at this event mentioned that although ITIL was originally designed to be IT centric, V3 would be the first step to a more generic service management set of disciplines. He also confirmed that ITIL no longer referred to IT service management but was a word in itself. This latter point may appear trivial but is indicative of where the authors of ITIL want their baby to go.
Chadchad. I have never taken an ITIL3 course, so take what i say with a pinch of salt. However from an ITIL2 founadation perspective, you would need a basic understanding a glossary of IT terms. With some common sense and intelligence you should be able to translate the course into a non IT context, and apply it to your workplace.
I actually think that the principles can apply to any technology-based services. Do the ITIL v3 Foundation certificate and form your own judgement.
In fact, I'd suggest that the medical industry would probably already utilise some of the practices (strategy, design, transition, operations, improvement) already, maybe with a different set of terminology.
I actually think like TOM that the principles can apply to any technology-based services but what im looking for is some testimonials from you my friends there in any magor other then IT ( medical, electronic ...)
In the end every service needs :strategy, design, transition, operations, improvement.... so please advise me ?
Joined: Sep 16, 2006 Posts: 3118 Location: London, UK
Posted: Tue Jul 13, 2010 6:53 pm Post subject:
chadchad
What do you want us to advise you on ?
This is NOT a career advice site. This is an ITIL site
Do I think you may get something out of the ITIL course if you sit the 3-5 day course and take the exam
Well the training company will definitely get something out - your fees
Should you merely buy the books - all 5 of them ? Maybe maybe not
Should you get the pocket guide to ITIL - usually free on the itSMF site. Sure .. It is usually free or low cost
The relevance of taking the ITIL foundation exam and you being a service manager may also be lost on your comp[any as they may say.. wtf ? why are we spending good money to pay for course work for SMs for ITIL training when it is primarily IT oriented.
My advice.. take project mgmt, take management courses, six sigma, cobit, etc and not ITIL _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
There are a lot of visitors to this forum who see the exams as a badge of honour to enhance their CV's.
There are other visitors who see the exams as something that will enhance their knowledge / experience, which allow them to better at what they do, and ultimately progress to bigger / better things.
If you want to use ITIL to enhance your skills / experience / knowledge / training and see it as an investment in your time, then it would be no bad thing to talk to course providers about your needs and aspirations, with the caveat that you aren't in an IT role and see what they advise.
I actually think like TOM that the principles can apply to any technology-based services but what im looking for is some testimonials from you my friends there in any magor other then IT ( medical, electronic ...)
To answer your question, I'm not aware of any testimonials where the service being managed using the ITIL framework was explicitly non-IT related.
That being said, ITIL v3 seems to have drawn from general business practices, particularly around the Service Strategy and Continuous Service Improvement books. Unfortunately these are probably the clunkiest of the 5 books.
You could also ask the questionof the local itSMF chapter iin your location.
it Service Management Forum.
You can pick up a pocketbook for <USD$25. That will give you some basic terminology.
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