Help needed

[lifelearner]

i have read the books a few time and unclear on the following
are the following statements correct or only 1 of them is?

The only phase of the service management lifecycle where value can be measured is service opertations

all of the phases of the lifecycle are concerned with te value it services

[thechosenone69]

life,

all of the phases of the life cycle are concerned with the value of it services. However with Service Operation is where value is realized by users.
_________________
Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.

[thechosenone69]

I have a funny feeling that this is an exam question
_________________
Ali Makahleh
Configuration Management(Blue Badge),
ITILV2 Service Manager(Red Badge),
ITILV3 Expert(Lilac Badge) Certified.

“If you can't describe what you are doing as a process, you don't know what you're doing." W. Edwards Deming.

[Diarmid]

In the first statement "value" is unassigned to any entity. For example phase 1 could be of value to phase 2.

If this was in an exam I was doing, I would be stumped by this, because I would be uncertain of the degree of rigour the examiners had applied to the design of the question.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718