Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account


The five ITIL books can be obtained directly from the publisher's website:

Or as downloadable PDFs: HERE

Current Membership

Latest: OmerGonsal
New Today: 8
New Yesterday: 31
Overall: 231512

People Online:
Visitors: 122
Members: 0
Total: 122



Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement

How to set up
IT Change Management
Process Info-Graphic

NOTE: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Select Interface Language:

Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - Project Management Schedule for ITIL Implementation
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Project Management Schedule for ITIL Implementation

Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion
View previous topic :: View next topic  
Author Message

Joined: Dec 05, 2005
Posts: 1

PostPosted: Tue Dec 06, 2005 11:28 am    Post subject: Project Management Schedule for ITIL Implementation Reply with quote

Hello -

Does anyone have a Microsoft Project Schedule Template for Implementing the Service Support Items? I hate to have to create one from scratch...if I don't have to.

Thanks, Kristina
Back to top
View user's profile

Joined: Dec 06, 2005
Posts: 2
Location: UK

PostPosted: Wed Dec 07, 2005 7:45 pm    Post subject: There isn't an off the shelf solution Reply with quote

ITIL is a framework and just applying the stuff straight from the manuals isn't going to work. Each and every implementation is different, basically because the strategic drivers for each one are not necessarily the same. That old comedy line..."I'm playing all the right notes but not necessarily in the right order!" is very true for ITIL.

Go back to the original business justification for implementing ITIL, look at where the quick wins can be made and then develop your plan from there. No easy way I'm afraid, just hard work, planning and sound project management.

Use the usual: Where do we want to be? Where are we now? How do we get to where we want to be? How do we know we've got there? approach. It does work...honest.

Good luck
Back to top
View user's profile Send e-mail MSN Messenger

Joined: Jul 26, 2005
Posts: 42
Location: Northern Virginia, USA

PostPosted: Thu Dec 08, 2005 12:42 am    Post subject: Awareness campaign Reply with quote

When doing your schedule, remember the “Awareness campaign.” ITIL is a major cultural change. Simply writing processes and procedures, and telling everyone to follow them will doom the implementation to failure. The tech fixing a PC has to have as much buy-in as the CIO. You not only have to be a project manager, but a cheerleader as well.
Back to top
View user's profile Send e-mail
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> ITIL Discussion All times are GMT + 10 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops © 2003

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest © 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.