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ITIL :: View topic - SVN and TRAC to implement a CMDB?
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SVN and TRAC to implement a CMDB?

 
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mcarmen
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Joined: Jul 28, 2010
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PostPosted: Wed Jul 28, 2010 8:36 pm    Post subject: SVN and TRAC to implement a CMDB? Reply with quote

I would like to know if open source tools like SVN or TRAC can be used to implement a CMBD

Which best practices wouldn't be covered by the integration of both tools?

Thanks
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Wed Jul 28, 2010 11:57 pm    Post subject: Reply with quote

Not that I know anything about these tools, but ITIL is about management best practice and therefore integrating the tools per se will not do anything. It's how they are used that contributes directly to good practice.

Of course you would set them up in such a way as to facilitate your quality management, but how you do that relates to what you do, not to some abstract concept.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
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mcarmen
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PostPosted: Thu Jul 29, 2010 12:15 am    Post subject: Reply with quote

With both tools we can manage the CI (Configuration Items) of the CMDB. With TRAC we can manage the issues and with the integration of both also we can trace the issues with the CI.

We don't know if with this solution we could cover the ITIL CMDB best practices, Do you think that is possible of is there something that we haven't considered?

Thanks


Edited by Admin. Please do not repeat this advertising and link spamming. Evil or Very Mad
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Thu Jul 29, 2010 12:28 am    Post subject: Reply with quote

mcarmen,

1. get rid of those urls unless you want ITILadmin to stomp all over you.

2. You cannot "meet" ITIL best practice. It is guidance, not a specification. You need to restructure your thinking to asking something like "can this enable us to deliver an excellent service?"

If you design your process first (use ITIL and other things to help you cover all the bases) and then work out how to work the tools so that they support your designed processes. It's the processes that deliver, not the tools.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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