Create an account Home  ·  Topics  ·  Downloads  ·  Your Account  ·  Submit News  ·  Top 10  
· Home
· Content
· Feedback
· News
· Search
· Statistics
· Surveys
· Top
· Topics
· Web Links
· Your_Account


The five ITIL books can be obtained directly from the publisher's website:

Or as downloadable PDFs: HERE

Current Membership

Latest: FelicaBo
New Today: 37
New Yesterday: 27
Overall: 231749

People Online:
Visitors: 139
Members: 1
Total: 140 .



Don't have an account yet? You can create one. As a registered user you have some advantages like theme manager, comments configuration and post comments with your name.

Related Resources

Service related resources
Service Level Agreement

How to set up
IT Change Management
Process Info-Graphic

NOTE: ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.


Select Interface Language:

Please contact us via the feedback page to discuss advertising rates.

The Itil Community Forum: Forums

ITIL :: View topic - Has anyone standardised changes within IT?
 Forum FAQForum FAQ   SearchSearch   UsergroupsUsergroups   ProfileProfile   Log in to check your private messagesLog in to check your private messages   Log inLog in 

Has anyone standardised changes within IT?

Post new topic   Reply to topic    ITIL Forum Index -> Change Management
View previous topic :: View next topic  
Author Message

Joined: Sep 01, 2010
Posts: 1

PostPosted: Thu Sep 02, 2010 8:01 am    Post subject: Has anyone standardised changes within IT? Reply with quote

I'm rather new to this world of Change and amazed of the absence of standardized changes within IT. I'm not talking of the Standard/Normal/Emergency worflows - this is s well defined. No. I'm more talking of how we:

- list the types of repeatable changes we do such as Install Server, Install DB Servers/App Servers/Firewalls ....
- decompose each change into logical builing blocks/tasks and order them?

I know that this is linked to how each IT department is organised and the technology used. Nevertheless I fail to understand that a blueprint for this "change architecture" is not already done and available in the public domain?

Anyone know otherwise?

Thanks - Sean
Back to top
View user's profile

Joined: May 04, 2010
Posts: 1

PostPosted: Thu Sep 02, 2010 5:03 pm    Post subject: Reply with quote

We use Request Fullfillments for standard changes
Back to top
View user's profile
Senior Itiler

Joined: Sep 16, 2006
Posts: 3597
Location: London, UK

PostPosted: Thu Sep 02, 2010 5:26 pm    Post subject: Reply with quote


As each company defines standard changes - even the set of activities of 'install new laptop or desktop' - differently, there really is no official IT list of standard changes.
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
Back to top
View user's profile

Joined: Aug 10, 2010
Posts: 9
Location: Sydney Australia

PostPosted: Fri Sep 10, 2010 1:22 pm    Post subject: Good Q Reply with quote

Hey Seanban,

I know what you mean about the 'absence of standardized changes', but as UKViking mentioned, many organisations have their own customized way of handling various changes.

I agree with you that there are MANY processes out there that has been so often done and dusted, that you'd think people would publish some kind of methodology or even some kind of standard so Change Managers/Operators like yourself would not have to re-invent the wheel.

I believe the world of ITIL is huge and complex, and there are certainly many pieces left for you to piece together.

Incidentally, my area of focus is Database and Software Deployment Change Management...
I have seen many clients of mine merely re-creating the wheel and finding no resources to maintain, nor standards to adhere to. So the system/workflow ends up being very clunky and a real band-aid job as long as they somehow manage to get through BAU. Which is why I am trying to create a new standard and a new tool to hopefully cover majority of use cases.

Perhaps you might want to define a standard somewhere or contribute to putting together a standard for specific repeatable changes you have spoken about somewhere and we could comment and help refine?
Back to top
View user's profile Send e-mail Visit poster's website
Senior Itiler

Joined: Mar 04, 2008
Posts: 1894
Location: Helensburgh

PostPosted: Fri Sep 10, 2010 9:13 pm    Post subject: Reply with quote

I missed this thread Shocked . I suppose because I was still away when it started.

Anyway, the mechanics of methodically building a server, for example, are not the core concern of Change Management and if you can document them in a sufficiently detailed and easy to use manner to form an industry blueprint, then that is good, but it will not give you a viable "standard change" blueprint.

Change Management is concerned with impact and risk above all else and a blueprint for any particular "standard change" would have to be extremely general and cover many topics, not relevant to all organizations.

A "standard change" procedure has to address scheduling of actions and resources, authority (both in IT Services and in the customer environment), approval, co-ordination between and among service units and user units, contingency arrangements, prioritizing..., in short it has to cover everything that the CAB would have concerned itself with, were it not approved as a "standard change".

It takes but a moment's thought to realize that the above paragraph is about as far as the blueprint could go, because of the vast diversity of organization and business circumstances.

The true criteria for establishing a "standard change" are repeatability and controllability, and the second of these is sine qua non. If it cannot be controlled without the intervention of the CAB then it is not a candidate for becoming a "standard change", however repeatable and simple the technical processes are.
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Back to top
View user's profile Send e-mail
Display posts from previous:   
Post new topic   Reply to topic    ITIL Forum Index -> Change Management All times are GMT + 10 Hours
Page 1 of 1

Jump to:  
You cannot post new topics in this forum
You cannot reply to topics in this forum
You cannot edit your posts in this forum
You cannot delete your posts in this forum
You cannot vote in polls in this forum

Powered by phpBB 2.0.8 © 2001 phpBB Group
phpBB port v2.1 based on Tom Nitzschner's phpbb2.0.6 upgraded to phpBB 2.0.4 standalone was developed and tested by:
ArtificialIntel, ChatServ, mikem,
sixonetonoffun and Paul Laudanski (aka Zhen-Xjell).

Version 2.1 by Nuke Cops 2003

Forums ©


Logos/trademarks property of respective owner. Comments property of poster. Rest 2004 Itil Community for Service Management & Foundation Certification. SV
Site source copyright (c)2003, and is Free Software under the GNU / GPL licence. All Rights Are Reserved.