Joined: Mar 04, 2008 Posts: 1892 Location: Helensburgh
Posted: Thu Sep 09, 2010 9:38 pm Post subject: Criticizing ITIL parts 1 and 2 - Aidan Lawes
May I suggest that you each take twenty minutes out of your life and read the two recent blogs by Aidan Lawes at the ITPREPORT website. As a bonus there is an excellent contribution to the discussion by our very own (if I may take the liberty) Liz Gallacher. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Joined: Oct 26, 2007 Posts: 295 Location: Calgary, Canada
Posted: Fri Sep 10, 2010 1:48 am Post subject:
I blame consultants
After all, ITIL "dies" when companies cannot see benefits of applying best practices or have experienced failure after failure in trying to do so. Ok, maybe not all consultants... after all I am one and I can't be bad.
However, all these OGCs, APMGs and other useless bodies aside, the real failure happens on the ground where organizations are trying to make improvement using frameworks or methodologies promoted by these OGCs.
Aside from a lot of very long words which i don't care to try and understand, the dude who wrote the article makes a good point... a sound professional will know which tools to apply and at what point in order to deliver required improvements or objectives sought by the organization. Does OGC or APMG have anything to do with that? No. Whether you are an internal sap charged with "implementing" ITIL or an outside consultant same tools that are available to you - ITIL v2 or v3 best practices, COBIT, Prince 2, etc, etc... Use them properly and delivery what is expected - ITIL is good. Fail and ITIL is evil. I think this is the sad reality.
OGCs and others are certainly guilty of other evils, such as training and certification clusterf#$ks, but as far as actual application of ITIL best practices... I am not so sure.
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