Posted: Thu Sep 23, 2010 6:54 pm Post subject: Best audit tool for remote audit?
Hello fellow servicedesk representatives.
I have been looking for an audit tool for windows that lets me remotely do anything to the user's computer, like install a printer, remove a service, view the local C:-drive etc, so that I don't have to remotely view their screens.
Joined: Sep 16, 2006 Posts: 3439 Location: London, UK
Posted: Fri Sep 24, 2010 1:38 am Post subject:
It is nothing to be sorry about. You asked a question which you wrote out quite well
The problem is that there maynot be an answer that would satisfy the question
Using remote tools / applications to update / add things to a laptop / desktop / etc can raise all sorts of issues and concerns
from a security point of view
from a change / release mgmt point of view
from a service usage point of view
Most companies - like the one I am at now - using Microsoft Active Directory and there are Microsoft centric tools to update / install software, configure things - printers, network drives, etc - as part of start up scripts - from within AD and the specific domains.
Thing is, while some if not most have had exposure, you need to talk with technical types - AD, AD scripts, wintel MCSE types and specialist. These you would find more likely at a microsoft forum or even technet
Note: there is nothing wrong in asking questions. The answers however, may not always match _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
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