Posted: Thu Sep 23, 2010 6:54 pm Post subject: Best audit tool for remote audit?
Hello fellow servicedesk representatives.
I have been looking for an audit tool for windows that lets me remotely do anything to the user's computer, like install a printer, remove a service, view the local C:-drive etc, so that I don't have to remotely view their screens.
Joined: Sep 16, 2006 Posts: 3597 Location: London, UK
Posted: Fri Sep 24, 2010 1:38 am Post subject:
It is nothing to be sorry about. You asked a question which you wrote out quite well
The problem is that there maynot be an answer that would satisfy the question
Using remote tools / applications to update / add things to a laptop / desktop / etc can raise all sorts of issues and concerns
from a security point of view
from a change / release mgmt point of view
from a service usage point of view
Most companies - like the one I am at now - using Microsoft Active Directory and there are Microsoft centric tools to update / install software, configure things - printers, network drives, etc - as part of start up scripts - from within AD and the specific domains.
Thing is, while some if not most have had exposure, you need to talk with technical types - AD, AD scripts, wintel MCSE types and specialist. These you would find more likely at a microsoft forum or even technet
Note: there is nothing wrong in asking questions. The answers however, may not always match _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum