Joined: Mar 04, 2008 Posts: 1891 Location: Helensburgh
Posted: Tue Sep 28, 2010 9:22 pm Post subject:
I cannot answer your question, but I suggest that it might depend on what your quality background is. For example if you already have audit experience. (I found the IRCA auditor/lead auditor course for ISO9000 very useful - it certainly focusses the mind on the practical realities) If you have a strong background in that area you may want to be selective with the ISO20000 training options because you may find the parallels easy to grasp. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
I agree about the auditing course - knowing how an auditor's mind works is a great help!
The itSMF Consultancy course (which I deliver) is limited - the course syllabus itself is pretty bland - mostly going through the requirements of the standard - although with a good group of motivated candidates, it can be very good.
I would recommend linstead ooking at the EXIN 20K qualifications scheme - it is more detailed, and develops people better. There are side-entry routes as well - your ITIL qualifications count towards this.
If you would like to contact me directly, I can give you some information about how to obtain help and mentoring for your existing staff, rather than depending on external consultants. This helps overcome the problem of the consultant leaving, and everyone reverting back _________________ Liz Gallacher,
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
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