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Posted: Wed Sep 29, 2010 9:12 pm Post subject: best practise for CM
I am a change manager for a new project. At present we dont have a change management tool for tracking the changes. in future the management is planning to roll out a tool. Can anybody help me as what best practise i can follow in tracking the changes being implemented.
Joined: Sep 16, 2006 Posts: 3118 Location: London, UK
Posted: Wed Sep 29, 2010 10:41 pm Post subject:
srinivas_va
Change management is not merely solved by using a tool
It is a set of processes inter-related with the release process, the configuration process, sofware development cycle, code management etc _________________ John Hardesty
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
Joined: Mar 10, 2008 Posts: 402 Location: Sunderland
Posted: Thu Oct 07, 2010 10:08 pm Post subject: Re: best practise for CM
srinivas_va wrote:
I am a change manager for a new project. At present we dont have a change management tool for tracking the changes. in future the management is planning to roll out a tool. Can anybody help me as what best practise i can follow in tracking the changes being implemented.
Sounds like your project is doomed to failure if you haven't a clue and expect others to tell you what to do........good luck with that
God, the Senior Itilers on this forum are getting grumpier and grumpier! Looking for advice is NOT asking others what to do. Any new job requires learning, and many of us have been put in a position where we had to learn - and asking advice on a forum like this is a good start.
srinivas_va did not make the usual error of just asking about a tool - he is looking for best practice - he is NOT sayinng "Change management is ...merely solved by using a tool "
So, to be as helpful as I can be -
Good change management can be done using a paper-based system. The important thing is that Changes are "Recorded, evaluated, authorised, prioritised, planned, tested, implemented, documented and reviewed in a controlled manner". For more details about best practice in this area, you might like to consider one of the new courses being announced which cover a single process, such as Change - although UKViking is correct in saying you need to know about Configuration and Release also. If you already have your Foundation, think about the Service Transition or Release Control and Validation Intermediate courses.
Read the Transition book , and you might also like to look at some others, such as
Implementing ITIL Change and Release Management Larry Klosterboer ISBN-10: 0138150419
There are white papers available on the van harem website which may be helpful -
ITIL® V3 and ASL - Sound Guidance for Application Management and Application Development
As you get started down this path you may hav especific queries -please come back to this forum, and give the grumpy ones a chance to show their helpful side!! _________________ Liz Gallacher,
ITIL EXPERT
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
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