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ITIL :: View topic - Software CIs vs Categories
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Software CIs vs Categories

 
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rzesie
Itiler


Joined: Apr 23, 2007
Posts: 22

PostPosted: Mon Oct 18, 2010 6:33 am    Post subject: Software CIs vs Categories Reply with quote

I have a question regarding creating and using CIs relating to software items. Do you use that? Is that useful?
I'm currently facing two different setups in my company and I'm willing to hear your opinion. So what is better?
1. Using CIs that relate to software
2. Building more complicated category tree and identifying affected software by category levels.

Thanks in advance for your help!

regards,
Jacek
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