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ITIL :: View topic - Incident Management Interview Questions
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Incident Management Interview Questions

 
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pappu
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Joined: Jun 08, 2010
Posts: 2

PostPosted: Mon Nov 01, 2010 8:36 pm    Post subject: Incident Management Interview Questions Reply with quote

Hi All,

I have been working in Incident Management since last 3 yrs. Now looking for new challenges. I would like to know what are questions can be asked during interview. Is there anyone have interview guideline?

Thanks
Prashant
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Tue Nov 02, 2010 1:15 am    Post subject: Reply with quote

There are a million questions you can be asked, some related to the particular job you apply for and some to your background and experience.

I'm sure there are lots of interview guides online (easily googled) and many of the big agencies will provide one gratis.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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pappu
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Joined: Jun 08, 2010
Posts: 2

PostPosted: Tue Nov 02, 2010 1:17 am    Post subject: Reply with quote

Thanks for your answer. I planning to take incident manager profile as new challenge. Therefore, wondering what all questions can be asked related to Incident Management.
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Diarmid
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Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Tue Nov 02, 2010 1:58 am    Post subject: Reply with quote

There's still a million. If it was just a waste of your time, I might offer a few from my experience, but in fact it is positively dangerous for you to go prepared to answer certain questions, because when they don't materialize, or are so heavily disguised that you do not recognize them, or are asked at an unexpected angle, you will be floored.

Much better to go in knowing as much about the company and the job as you can and prepared to answer every question from your knowledge and your ability.

There is one "basic" question that I have been asked four times in the last three years and each time I have given a significantly different answer, not a prepared one. Rather an answer to address that particular job and interviewer. The question in question seems either to indicate a fairly low level of responsibility in the job or an immature level of service management in the organization.

If you want to improve your depth of understanding, better to read (and get involved in, debates on topics here and at linked in, rather than try to obtain a portfolio of questions that may never crop up.

If you don't know the subject well enough to handle most questions that can be thrown at you, then perhaps you are going for the wrong job.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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