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ITIL :: View topic - ITSM Education help required
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ITSM Education help required

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Joined: Oct 26, 2009
Posts: 5

PostPosted: Wed Nov 17, 2010 6:50 pm    Post subject: ITSM Education help required Reply with quote

Hi All,

Myself Balaji,I have been an occasional visitor of this community and would like to express my gratitude for the valuable advice provided.

I'm need of an help now, hence I request the seniors to provide inputs.

I have been working in IT Service Management for the past 3 years.Including both Incident and Change Management.I started my career in IBM Service Management.I feel that the job is monotonous and there is no exposure to technical details.However, I don't want to get into core-technical field.

At this point in life, I feel the need to continue with Higher education, preferably USA.I would like to choose a Master's program which is techno-management.which has the right mix of both technical and Management skills.

I need the seniors to suggest if you have any idea about such programs.I also need to know if choosing degrees like ITM and MIS etc.Will my previous experience go in vain?

Sincerely thank you,
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Joined: Oct 26, 2009
Posts: 5

PostPosted: Mon Nov 22, 2010 4:57 am    Post subject: Hello Seniors Reply with quote

Please reply to my thread
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Senior Itiler

Joined: Aug 31, 2005
Posts: 550
Location: UK

PostPosted: Mon Nov 22, 2010 8:42 am    Post subject: Reply with quote

Really not sure how we can help beyond what you would find through Google. We can answer questions on ITIL education specifically. There are some university courses which include ITSM
Liz Gallacher,
Accredited ITIL and ISO/IEC20000 Trainer and Consultant - Freelance
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Joined: Oct 26, 2009
Posts: 5

PostPosted: Tue Nov 23, 2010 1:25 am    Post subject: Thank you Reply with quote

Thank you Liz.

Yes there are certain universities that focus upon ITSM, but do they help students to create ITSM softwares?

Because, when I saw the curriculum, I noticed that Java, Database Management system, webtools etc were included.

Ideally these are used for Java(Remedy) ,Database(To create Configuration Database) etc. But my understanding about how these programs help advance my career is my question.

I'm trying to get in touch with current students.If you can help me, it will be of great help.
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Senior Itiler

Joined: Sep 16, 2006
Posts: 3597
Location: London, UK

PostPosted: Tue Nov 23, 2010 1:41 am    Post subject: Reply with quote


You are contradicting your self

Writing software is writing software

whether it is writing the next cool app for the iphone android or the next linux, apple or wintel platform - programing and designing an application is technical field

Even writing ITSM oriented software - which there are hundreds out already - some crap, some ok, some not so good, some great - has to be done using basic programming skills - to include technical ones

managing a programming project also takes skills

ITIL is a set of guidelines for how to do things in IT - either effectively, efficiently or more focus - as well as a way to improve the way a company does things. this may not involve new software tools - per se.

The easiest programming tool is the human brain.

Unfortunately, iterative flows, decision logic and recursiveness are not integral parts

You need, instead of asking this ITIL forum career goal questions, go to a site or location for such things. If you are recent graduate - consult your own unviersity career centre

or search on the net for things that interest you
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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