Joined: Mar 04, 2008 Posts: 1894 Location: Helensburgh
Posted: Tue Jan 04, 2011 11:59 pm Post subject:
Given the lack of age of ITIL 3, it is a bit soon to expect any useful research around its use.
Even more significantly (and fundamental), and going beyond what John said, I would say that the whole ITSM industry is broadly resistant to research, both in attitude and in the great practical difficulties in baselining organizations. This is particularly true for ITIL because it means all things to all folks and everyone and his dog "does" it. _________________ "Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
Joined: Feb 25, 2011 Posts: 14 Location: Seoul, South Korea
Posted: Sun Feb 27, 2011 10:35 am Post subject:
Here are some references on very, very recent research -
Justifications, Strategies, and Critical Success Factors in Successful ITIL Implementations in U.S. and Australian Companies: An Exploratory Study
- Information Systems Management; Spring2009, Vol. 26 Issue 2, p164-175
IMPLEMENTING IT SERVICE MANAGEMENT: A CASE STUDY FOCUSING ON CRITICAL SUCCESS FACTORS.Full Text Available By: Wui-Ge Tan; Cater -Stel, Ailen; Toleman, Mark. Journal of Computer Information Systems, Winter2010, Vol. 50 Issue 2, p1-12
The Effect of IT Governance Maturity on IT Governance Performance.Full Text Available By: Simonsson, Mårten; Johnson, Pontus; Ekstedt, Mathias. Information Systems Management, Winter2010, Vol. 27 Issue 1, p10-24
But I have to agree with earlier posts - there is not much literature that is this objective - most of what is done in trade publications has, it a lot of cases, some hidden agenda (like trying to sell an ITIL 'tool' or consulting services).
Hope this helps. _________________ Dave Martin
ITIL v3 Expert
Ph.D (C), Information Technology
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