For general information and resources, ITIL and ITSM World is the most well known for both ITIL and ITIL Books. A shorter snapshot approach can be found at ITIL Zone
Note: ® ITIL is a registered trademark of OGC. This portal is totally independent and is in no way related to them. See our Feedback Page for more information.
The Itil Community Forum: Forums
ITIL :: View topic - Several instances of the same CI
Posted: Sat Jan 08, 2011 12:33 am Post subject: Several instances of the same CI
Hi!
I'm having the following doubt: when selecting my CIs (to include in the CMDB) I have a CI that is a physical object. I have 3 of those objects exactly equal.
Should I consider 3 CIs with the same attributes or only 1 CI?
In the case of considering 3, what type of relationship between them do you suggest I register?
thanks in advance, Mariana
1. If there are 3 pieces of h/w with the same name
Answer - have those 3 things renamed correctly and individually
2. If the datacollection/discovery sw is creating 3 CIs with the same name from 1 piece of h/w
Answer - Fix the datacollection/discovery sw or negate 2 of the CIs from the CMDB.
The problems duplication causes are confusion for the user, problems/inc/changes being related to different CIs which makes MIS much more difficult.
You cannot post new topics in this forum You cannot reply to topics in this forum You cannot edit your posts in this forum You cannot delete your posts in this forum You cannot vote in polls in this forum
Forum FAQ
Search
Usergroups
Profile
Log in to check your private messages
Log in
