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ITIL :: View topic - Several instances of the same CI
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Several instances of the same CI

 
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marianamlopes
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Joined: Jan 07, 2011
Posts: 1

PostPosted: Sat Jan 08, 2011 12:33 am    Post subject: Several instances of the same CI Reply with quote

Hi!
I'm having the following doubt: when selecting my CIs (to include in the CMDB) I have a CI that is a physical object. I have 3 of those objects exactly equal.
Should I consider 3 CIs with the same attributes or only 1 CI?
In the case of considering 3, what type of relationship between them do you suggest I register?
thanks in advance, Mariana
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markhayes
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Joined: Feb 10, 2010
Posts: 9

PostPosted: Tue Mar 22, 2011 8:12 pm    Post subject: Reply with quote

Remove the duplicates!

I dont fully understand what your scenario is :

1. If there are 3 pieces of h/w with the same name
Answer - have those 3 things renamed correctly and individually

2. If the datacollection/discovery sw is creating 3 CIs with the same name from 1 piece of h/w
Answer - Fix the datacollection/discovery sw or negate 2 of the CIs from the CMDB.

The problems duplication causes are confusion for the user, problems/inc/changes being related to different CIs which makes MIS much more difficult.
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