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ITIL :: View topic - ITIL templates.
cmal66 Newbie Joined: Jan 05, 2006 Posts: 2
Posted: Fri Jan 06, 2006 12:51 am Post subject: ITIL templates.
I´m looking for general ITIL templates / forms. I´m currently working
with a smaller helpdesk and I want to write down some ideas about
how to assign different roles.
If you can help me and provide some templates, I would be grateful
and have something to start off with.
rjp Senior Itiler Joined: Mar 12, 2005 Posts: 255 Location: Melbourne, Australia
Posted: Fri Jan 06, 2006 11:37 pm Post subject:
Try the FITS site. A search on FITS and ITIL will get you there. FITS might be considered "ITIL lite"
FITS is built for ITSM in British schools, and is OGC blessed.
It can be a good resource for smaller IT sites that really do need a streamlined - simpler version of ITIL.
And, (yum yum), it does have public domain templates for key ITIL 'thingumies' like RFCs, Incident Reports, the Service Catalogue, Metrics, etc.
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