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agarwa
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Joined: Mar 13, 2011
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 Posted: Sun Mar 13, 2011 10:01 pm Post subject: %SLA violations |
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| can anybody tell me what is industry % acceptance of SLA violations |
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mnsmith
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Joined: Mar 31, 2008
Posts: 109
Location: North West England
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| Posted: Mon Mar 14, 2011 10:16 pm Post subject: |
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There isn't an industry standard for this but I can't see why anyone would accept anything less thatn 0% violations.
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Mick Smith
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UKVIKING
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Joined: Sep 16, 2006
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Location: London, UK
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| Posted: Mon Mar 14, 2011 10:59 pm Post subject: |
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A SLA Violation ?
There ain t no such animal. It would be properly called a Breach of SLA
An SLA is a Service level agreement between a service provider and a service consumer. The SLA document defines when both the s.p. and the s.c agree that a service is being provided.
Can there be failures in the SLA being met ? Of course.
There are usually definitions about that in the agreement
There is also remedies etc as to what is defined and what is the remedial actions.
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BorisBear
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Joined: Mar 10, 2008
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Location: Sunderland
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| Posted: Tue Mar 15, 2011 1:28 am Post subject: |
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| UKVIKING wrote: | A SLA Violation ?
There ain t no such animal. It would be properly called a Breach of SLA
An SLA is a Service level agreement between a service provider and a service consumer. The SLA document defines when both the s.p. and the s.c agree that a service is being provided.
Can there be failures in the SLA being met ? Of course.
There are usually definitions about that in the agreement
There is also remedies etc as to what is defined and what is the remedial actions. |
I prefer the term 'failure' as 'breach' is often bandied about as a contractual/legal term rather than a service/SLA term and we all know that SLAs should avoid legal language.
To the OP, the answer is 6.45% |
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Diarmid
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Joined: Mar 04, 2008
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Location: Newcastle-under-Lyme
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| Posted: Wed Mar 16, 2011 11:11 pm Post subject: |
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| BorisBear wrote: | | To the OP, the answer is 6.45% |
Nice guess Boris.
I would say to the OP: the "industry" might accept that, but will your customers? - There is not a lot of sigma there.
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BorisBear
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Joined: Mar 10, 2008
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Location: Sunderland
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| Posted: Thu Mar 17, 2011 9:13 pm Post subject: |
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| Diarmid wrote: | | BorisBear wrote: | | To the OP, the answer is 6.45% |
Nice guess Boris.
I would say to the OP: the "industry" might accept that, but will your customers? - There is not a lot of sigma there. |
Is it 5.99% then? |
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