Setting up a Service Desk

vampirephenom · Newbie Joined: Jul 23, 2008 Posts: 13

From the Transition point of view what is to be looked into or what aspects are to be looked at in having a Service Desk setup?

Diarmid · Posted: Tue Mar 29, 2011 4:39 am Post subject:

Is this one of those esoteric v3 sort of questions?

Irrespective, without understanding "transition point of view", I have to confess I don't know the answer.
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"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718

vampirephenom · Newbie Joined: Jul 23, 2008 Posts: 13

Hi,

Or, what aspects are to be taken into consideration when setting up a Service Desk?

BorisBear · Posted: Tue Mar 29, 2011 6:06 pm Post subject:

UKVIKING · Posted: Tue Mar 29, 2011 9:58 pm Post subject:

In addition

Do you have processes in place even in draft form

Is this a frigging exam study question ?
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter

JasmyneW · Newbie Joined: Jun 01, 2011 Posts: 1

I'm in a new job that is an organization just standing up an IT service desk. We are all new to the service desk, including the management structure above us. Most of us are IT geeks of some kind (former sysadmins, dbas, programmers, etc). Much of what we seem to be doing is like the blind leading the blind

The documentation we have available is a CONOP, not necessarily well done, and a list of various regulations, some of which have been superceded by others. It was only through some research that I was able to even learn about ITIL and this forum. I would like to see a forum dedicated to standing up a service desk for the newest of the newbies! Smile

Thanks.

-Jasmyne

UKVIKING · Posted: Thu Jun 02, 2011 11:42 pm Post subject:

The best bet is hire some one who knows this

Advice is always free

Consulting costs money

This site can give you advice however, what you need is consluting services

I still think Diarmid has some free time available. I am sure he can help / sort you out in 3 - 6 months for a fee of course
_________________
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter


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