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ITIL :: View topic - availability plan
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availability plan

 
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adalessa
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Joined: Apr 05, 2011
Posts: 1

PostPosted: Tue Apr 05, 2011 11:12 pm    Post subject: availability plan Reply with quote

Hi mate
any chance to have your kind support to get a generic TOC for an availability plan document?

Many thanks!
Andrea
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Diarmid
Senior Itiler


Joined: Mar 04, 2008
Posts: 1884
Location: Newcastle-under-Lyme

PostPosted: Wed Apr 06, 2011 4:29 am    Post subject: Reply with quote

Introduction
Purpose
Definitions
Customer Requirements
Objectives
Policy
Scope
Ownership/Authority
Audit and Review requirements
Quality Plan
Addenda/Appendices

I'm not sure if the sequence is absolutely correct and in some cases you can cover purpose within introduction.

It may seem facetious, because I think that what you want is largely hidden within "Quality Plan".

However I see no practical way to make that part generic as it has to focus on meeting your objectives and furthering your policy to the extent of your scope, all with a view to fulfilling your customer requirements.

I believe that if you develop those sections you will find that what needs to be included in the detail will emerge from that exercise.

I suspect there will be some further guidance (implicit if not explicit) in the ITIL books.
_________________
"Method goes far to prevent trouble in business: for it makes the task easy, hinders confusion, saves abundance of time, and instructs those that have business depending, both what to do and what to hope."
William Penn 1644-1718
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TomOzITIL_2
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Joined: May 14, 2009
Posts: 128

PostPosted: Wed Apr 06, 2011 11:41 am    Post subject: Reply with quote

You could also do worse than get hold of:

COBIT 4.1
ISO20000 (specification and code of practice)

for some additional guidance.

Lastly, you need to get across the ITIL Service Portfolio Management, Service Level Management, Demand/Capacity and Service Continuity Mgt processes (these feed into AvM planning)
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